Internal Communications, Product & Research

About the Team
OpenAI’s mission is to ensure that AGI benefits all of humanity. Our Internal Communications team helps employees stay informed, connected, and engaged so they can focus on building and deploying safe and impactful AI. We partner across the company to craft clear, compelling narratives about what’s being built, why it matters, how it aligns to our strategy, and most importantly, how it advances our mission.

About the Role
We’re looking for a senior internal communications professional to own and drive communications across OpenAI’s research and product organizations. This role requires exceptional judgment, strong technical curiosity, and the ability to bring clarity to complex or ambiguous topics. You’ll partner with research leaders, product managers, engineering teams, and cross-functional partners to develop communication strategies and systems that keep employees aligned on priorities and breakthroughs. You’ll also build repeatable frameworks and processes that elevate how we tell our research and product stories internally.

This role is based in San Francisco, CA. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Own the end-to-end strategy, planning, and execution of research and product internal communications with minimal oversight.

• Translate complex technical and research concepts into clear, engaging narratives that resonate across the company.

• Develop frameworks, playbooks, and scalable communication systems that ensure consistent, high-quality messaging.

• Identify communication gaps and proactively design approaches to address them, influencing cross-functional priorities when needed.

• Write and edit content for various internal channels, including leadership or org updates, Slack posts, FAQs, and All Hands.

• Coach technical leaders and partners on effective communication and presentation skills.

• Craft org-level communications on strategy, goals, and major changes to help research and product teams stay aligned during transitions.

You might thrive in this role if you:

• Have 8+ years of experience in internal communications, product communications, or related fields, ideally with exposure to research or technical teams.

• Have independently led complex, cross-functional projects, setting priorities and trade-offs with minimal oversight.

• Are skilled at simplifying complex or technical concepts into clear, actionable, and engaging messages.

• Have experience creating repeatable processes or systems that scale communication impact.

• Demonstrate strong judgment when navigating ambiguity and influencing stakeholders across functions.

• Bring exceptional writing, editing, and storytelling skills with a focus on simplicity and clarity.

• Enjoy building trusted partnerships with technical and research leaders to help them communicate effectively.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.