Project Coordinator II, Onsite Services

Overview

We are One Workplace. We believe that people with a purpose need great spaces to perform their best work. We think big but work small, innovate through relentless curiosity, and treat each other – and our clients – like family. Over the past 70 years, we haven’t forgotten who we are, and we’ve never stopped changing. From big city skyscrapers to the west coast's premier universities and medical facilities, we design insightful work spaces with the latest technology to provide our clients an environment that embodies their image and encourages success. Our drive and dedication to providing our clients with innovative spaces and solutions has helped us expand our footprint, and now it is time to expand our team.  

One Workplace is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Compensation range: $28.00 - $32.00 hourly

Benefits:

• 15 days of PTO
• 9 Paid holidays
• Medical/Dental/Vision Insurance
• 401k + Employer Match
• Wellness App with reimbursement of up to $500/year
• Profit Sharing

Position Summary

Location: San Jose, CA (on-site)

Hours: Early Day shift, Monday - Friday 5:30am-2:00pm 

The Project Coordinator acts as the communication hub for client needs, order fulfillment, and product inventory. Identifies and resolves multi-step requests in the client's database while providing additional support to the Design and Project Management team. 

Responsibilities: 

• Intake all customer requests via client’s database; assign to teams for execution if applicable
• Update client’s database to record schedule changes while maintaining turnaround time to meet key performance indicators
• Responsible for professional customer communications within the database, e-mails, phone calls and/or chat in a timely manner.
• Gather, document, and track details on floor plan updates to reflect furniture deliveries 
• Work collaboratively with both internal and external stakeholders to ensure successful project completion
• Identify and expedite high level or escalated requests with professionalism and sense of urgency
• Ensure each request is completed to customer’s satisfaction 
• Overcoming obstacles by providing resources and solutions amidst ambiguity.
• Complete multi-step requests within the client’s database that require the involvement of various business units and coordinating schedules
• Coordinating the delivery and removal of product to not interfere with the client’s operating business 
• Complete client requests involving specialty items outside of the normal scope of work 
• Schedule truck deliveries and warehouse pickups 
• Assist Furniture Project Manager Zone Leads and Designers with planning and scheduling small scope projects 
• Plan and provide furniture options for small events upon client requests 
• Respond to inventory inquiries from multiple outside vendors
• Request security escorts to support the installation team gain access to restricted spaces
• Assist with inventory cycle counts and place inventory orders 

Qualifications:

Education/Experience

Associates Degree or higher from an accredited college or university preferred. Prior experience will be considered in lieu of a degree. Two to four years of customer service experience preferably within an office or account management setting. Prior experience working within a ticketing or customer service queue is a plus. 

Knowledge/Skills/Abilities

• Knowledgeable of furniture system parts and assembly
• Fully comprehends furniture floor plans
• Strong verbal and written communication skills
• Must be extremely organized with good time management skills
• Strong attention to detail required
• Ability to analyze and problem solve and make decisions with minimal guidance
• Proficient in office productivity applications (Google suite product, preferred) 
• Must be flexible and have a strong sense of urgency 
• Ability to provide excellent customer service and foster both internal and external relationship
• Ability to work independently and in a team environment
• Must be able to work under pressure in deadline driven situations 

Physical Requirements

• Seeing, hearing, color perception, clear speech
• Ability to move distances within the office and warehouse
• Complex reading and writing, basic math skills

Working Environment

• Regularly works with others in person, over the phone and via email
• Generally works in an office environment around moderate noise
• Nature of work requires intermittent, unusual hours and some time spent out of the office 
• Flexibility to work morning shift 

If this sounds like the right opportunity for you, please apply with your resume today. We look forward to connecting with you!