Operation Training Manager

Overview

Omni Grove Park Inn & Spa

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

Job Description

Ensures Omni culture and operational standards are maintained through training and development for all Operations departments

Responsibilities

• • ·       
    • Drives Omni values and philosophies through all associate training, events and activities. 
    • Ensures all training and development programs, as well as associate activities are strategically aligned with ALL IN and Power of Engagement Culture.
    • Ensures all associates receive the necessary training to deliver excellent guest service and fulfill their responsibilities.
    • Conducts leadership development programs.
    • Identifies performance gaps and partners with leaders to develop and implement appropriate training to improve performance.
    •  Working with Operations leaders, designs and implements programs to increase guest satisfaction and associates job skills
    • Measures the effectiveness of training to ensure goals are met and a return on investment.
    • Actively promotes and informs associates about all training opportunities and associate activities.
    • Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
    • Maintains training records and ensures full participation and compliance.
    • Actively participates in strategic planning and flawless execution of departmental initiatives.
• Is an internal "PR Agent" for Operations, creates motivating, timely and effective communications that inform and engage associates while recognizing their accomplishments. In addition to LinkedIn property initiatives, achievements, recruitment and recognition.   Responsible for administrative duties relative to the above accountabilities.
•                   Computer and printer, telephone, Excel, Power Point, Word, SharePoint, One Drive, Medallia, Action Trac, Email and Calander Outlook, TEAMS, Omni HUB

Qualifications

•  
• 1 year of experience in a leadership training role, preferably within a Four Diamond hotel or resort
• Strong platform skills, as well as excellent written and oral communication skills
• Excellent computer skills including Xcel, Power Point, Word, and other programs.
• Broad understanding of the hotel operations, systems, and procedures
• Minimum two-year degree from an accredited university in a related major or equivalent experience.
• Training Certification a strong plus
•  

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].”