Senior Program Manager, AI Strategy for Customer Success
Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
As a Senior Customer Success AI Initiatives Manager. This role is for a hands-on builder and problem-solver who can translate complex customer challenges into tangible, AI-driven solutions. You will be responsible for defining, developing, and deploying high-impact initiatives that directly improve our customer success productivity, operational scale, and overall customer experience.
Responsibilities
- Portfolio Ownership: Serve as a ‘product owner’, managing the full lifecycle of your assigned initiatives from ideation to launch and optimization.
- Use Case Development: Work with Customer Success Leaders to identify pain points and define/prioritize high-value use cases for AI.
- Execution & Deployment: Partner closely with Operations to define requirements, test new solutions, and evaluate/provide input into AI vendors and tools that fit the Customer Success team’s use cases.
AI Adoption: Champion adoption and change management of AI initiatives through internal communications. Partner closely with enablement and ops on rollout plans.
- Subject Matter Expertise: Act as the ‘voice of the customer’ when thinking about how we leverage AI in customer interactions or ‘voice of the customer success’ in regards to initiatives aimed at increasing employee productivity.
What You'll Bring
- Experience: A proven track record in a role, with a strong understanding of the customer lifecycle (e.g., onboarding, adoption, renewal). Including having experience with a customer-facing role.
- Analytical Skills: The ability to use data and user feedback to prioritize initiatives, define success metrics, and report on impact.
- Cross-Functional Collaboration: Strong communication skills with the ability to influence and lead without direct authority.
- Technical Aptitude: A strong understanding of AI concepts and tooling, plus a passion for technology, with the ability to bridge the gap between business problems and technical solutions.
- A "Human + AI" Mindset: A commitment to building solutions that empower CSM/TAMs and enhance their ability to deliver value, not replace them.
Why You'll Love This Role
This is an opportunity to directly shape the future of customer success at Okta. You'll work on groundbreaking projects that have a tangible impact on our business, and see your work adopted by hundreds of customer success professionals.
#Li-BF1
#LI-Remote
Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
What you can look forward to as a Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Developing Talent and Fostering Connection + Community at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Some roles may require travel to one of our office locations for in-person onboarding.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
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Okta is a leading identity and access management company headquartered in San Francisco, California that is committed to allowing people to access applications on any device at any time, while still enforcing strong security policies.
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