Federal Provisioning Analyst

The Federal Provisioning Analyst provides essential support as a critical member of the Provisioning Team specifically focusing on the day-to-day management of customer order provisioning within the Federal and Public Sector space.

The ideal candidate is highly analytical, process-oriented, and thrives in a high-growth, data-driven environment. This role requires a paramount understanding of Federal compliance and the critical need for audit integrity to ensure all software and services provisioning strictly adheres to government contract terms and security mandates. This analyst acts as a crucial control point, protecting the company's standing in the Federal market.

Job Responsibilities

• Day-to-day administration of license provisioning and de-provisioning, ensuring strict alignment with Federal contract terms, end-user license agreements (EULAs), and security mandates.
• Ensure complete and timely processing of provisioning cases, with meticulous documentation of the license chain of custody for audit purposes.
• Provide rapid, first-line support for Federal sales, authorized partners, and customer agencies on complex provisioning and authorization issues.
• Partner with Order Management and the Legal/Compliance teams to resolve customer contract issues, particularly those governed by the Federal Acquisition Regulation (FAR) and agency-specific requirements.
• Run regular and targeted audit reports to ensure accuracy of provisioning records against sales orders and Federal licensing agreements.
• Act as a compliance conscience, proactively identifying, resolving, and flagging provisioning exceptions that could jeopardize Federal reporting, security posture, or usage compliance.
• Ensure strict compliance with company guidelines, policies, and procedures, with a specific focus on Federal security, data handling, and licensing regulations (e.g., FedRAMP requirements as they relate to account provisioning).

What We’re Looking For

• Bachelor’s degree preferred or commensurate job experience.
• Minimum 2+ years of relevant experience, preferably within the Federal Government contracting, Public Sector technology, or regulated industry space.
• Customer service oriented, with the ability to effectively communicate complex technical and licensing information to Federal agency stakeholders.
• Solid understanding of provisioning and software licensing models, including upstream/downstream activity, with a strong emphasis on usage rights and authorized deployment in government environments.
• Demonstrable working knowledge of Federal compliance standards and their practical application in software/cloud provisioning.
• Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision.
• Meticulous and detail-oriented, with an obsession for maintaining audit-ready records in a highly regulated environment.
• Must be able to handle multiple tasks and meet high-stakes deadlines.
• Must have the ability to work independently with minimal supervision.
• Must be comfortable with going into the office once a week or maybe more, subject to change due to RTO (Return to office)

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