Job Posting Title

Quad Manager

Agency

340 OKLAHOMA STATE DEPARTMENT OF HEALTH

Supervisory Organization

340 Long Term Care

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

The annual salary for this position is up to $88,000.00 based on education and experience.

Why you’ll love it here!

RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!

Oh yeah, did we mention perks? We know that benefits matter and that is why we offer a competitive benefits package for all eligible employees.

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Student Loan repayment options & tuition reimbursement.
• Employee discounts with a variety of companies and venders.
• Longevity Bonus for years of service

Job Description

Location: OKC - 123 Robert S Kerr

Salary: up to $88,000.00, based on education and experience

Full Time /Part Time: Full time

Work Schedule: Monday – Friday

Primary Hours: 8-5

Position Description: 

Positions in this job family are assigned responsibilities involving the direction or supervision of programs related to the delivery of agency services on a region-wide basis. This includes supervision of professional level staff in providing a variety of services, responsibility for a work unit of a division, assisting in directing a major multifunctional program or unit, or overall responsibility for major program activities involving the principal operations of the agency.

At this level employees are assigned responsibilities related to direct supervisory responsibility over a professional level staff. This will include responsibility for phases of program staffing, scheduling, conducting local on-site staff meetings and training to provide information about program policies and procedures, counseling with local officials about needs and problems at the local level, and initiating corrective actions concerning program procedures and staff management; under the direction of a program manager. A Quad Manager may conduct on-site initial inspections, licensure inspections, complaint and incident investigations, and annual comprehensive inspections to determine compliance with Federal and State health and safety regulations.

Position Responsibilities/Essential Functions:

• Manages a region of a major agency unit, section, division or program; directs or supervises health surveyors and life safety code surveyors in the completion of assigned functions and activities.
• Develops and maintains sound personnel processes and practices; plays key role in personnel training and development.
• Directs studies of needs; reviews and analyzes information from studies and projects for immediate and long-range program development; advises subordinate program staff and other interested groups of the proper interpretation and application of agency rules and policies; participates in continuous quality improvement and compliance management; reports issues and concerns up the chain of command.
• Reviews staff reports, program activities, and other information to evaluate program effectiveness and quality of service; develops controls to assure accountability for program operations, policy implementation and the maintenance of efficiency in various units.
• Communicates clearly and accurately up and down the chain of command, and with external stakeholders, to provide, exchange, or verify information, answer inquiries, or resolve issues or complaints. Creates and makes public presentations to internal and external partners.
• Tracks and reviews surveys in databases; monitors and reports data, which includes the Centers for Medicare & Medicaid Services (CMS) State Performance Standards System (SPSS) measures; participates in Federal Comparative Survey discussions, and other discussions with CMS.
• Consults staff regarding immediate jeopardy (IJ) situations; leads IJ discussions and surveyor debrief meetings with surveyors or surveyor teams; reviews or assigns review of facility plans of correction; participates in the division’s QAPI program.
• May conduct revisits to long-term care facilities to verify correction of previously cited regulatory violations. Performs quality assurance reviews of documents prepared by others, for example, publications, assessments, and reports.
• Actively participates in moving staff through the survey process during inspections, provides technical assistance to facilities, and lends expertise to a survey team in the areas identified above.
• Occasionally may need to testify at hearings or in court proceedings to provide information regarding policy/procedures, history, findings, or activities.
• Make triage priority determinations based on regulatory and nursing knowledge and experience, the Centers for Medicare and Medicaid State Operations Manual, state laws and rules and departmental internal practices.
• Being present in the office is an essential function of the job.
• Other duties as assigned.

Other Duties

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Works effectively in team environment, participating and assisting their peers.

Minimum Qualifications:

• possession of a valid permanent Oklahoma license as a medical practitioner issued by the Oklahoma Board of Medical Practitioner, plus six (6) years of professional experience as a licensed medical practitioner; OR
• possession of a valid permanent Oklahoma license as approved by the Oklahoma Board of Nursing to practice professional nursing and seven (7) years of experience as a registered nurse; OR possession of a valid permanent Oklahoma license as approved by the Oklahoma Board of Nursing to practice practical nursing, or, Licensed Practical Nurse License recognized by the Enhanced Nurse Licensure Compact (eNLC), and ten (10) years of experience as a licensed practical nurse in a health care setting; OR
• a degree as a social worker or being a licensed social worker with (8) years of experience; OR
• a bachelor’s degree in public health, hospital or public administration, behavioral, environmental health, fire safety, developmental disability, or domiciliary facility licensure, certification, accreditation, inspection, or administration and twelve (12) years of experience; OR
• a combination equivalent of education substituting the completion of a post baccalaureate degree for one year only of the required experience.

Applicant must have four (4) years of experience of professional supervisory and managerial experience.

This position has a Preferred Qualification: Surveyor Minimum Qualifications Test (SMQT) certification.

Applicants who demonstrate they possess the minimum qualifications (education and experience requirements) and the preferred qualifications will be given additional consideration during the interview process.

Applicant must successfully complete all training (Federal/State) for Nursing Facilities, including the successful completion of Surveyor Minimum Qualification Training (SMQT) within one year of hire date.

Application Requirements:

• If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application.
• All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.

Valued Knowledge, Skills and Abilities

Knowledge of the principles, practices, and ethics for the incumbent’s licensed or registered professional status; of administrative and organizational principles and practices regarding health care facility operations; of the principles of interviewing; and of word processing software applications and computer operations.  Ability is required to read and understand statutory and regulatory language; of state legislation related to assigned agency programs; to establish and maintain effective working relationships; to exercise good judgment in evaluating situations and choosing an appropriate course of action; to interpret and analyze survey findings against statutory and regulatory requirements; to make decisions; and to organize and communicate findings, both orally and in writing, in a logical, clear, concise, and complete manner. Knowledge of federal and state laws, regulations, and policies regarding licensure and certification of health care facilities; of what constitutes immediacy of threat to a client; and of the requirements for determining culpability of a facility.  Ability is required to observe, document, analyze, and evaluate the provision of care against the applicable standards of practice, statue, and regulation; to employ the principles and methods of conducting interviews using memory retrieval methods; to interview residents/patients/clients with diminished mental capacity, developmental disabilities, and/or acute and chronic medical conditions; to gather and present findings within a hostile facility environment while maintaining professional tone and demeanor; to analyze non-verbal and verbal communications to determine if an interview subject is omitting information or is being deceptive, and employ techniques for identifying omissions and deception in written statement; and to distinguish between the potential for harm and the potential for serious harm. Knowledge of residents/patients/clients relocation protocols.  Ability is required to facilitate the relocation of residents/patients/clients; to independently perform facility investigations; to provide individual instruction, encouragement, and guidance to surveyors; and to lead a team of surveyors in the conduct of a facility survey. Knowledge of supervisory principles and practices; of performance appraisal policies and procedures; of agency leave and time accounting policies; and of agency progressive discipline policy.  Ability is required to supervise professional personnel; to provide educational training to licensed or registered health care professionals within the employee’s licensed or registered field of specialty; and to schedule surveys for all subordinate staff.

Physical Demands and Work Environment:

Work is typically performed an office setting or long-term care facility setting, with climate-controlled settings and exposure to moderate noise level. While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms; carry light items; drive an automobile. This position requires long periods of sitting and daily use of computer and phone. Working hours may vary to include off- hour, weekend, evening, and extended hours surveys, as determined by LTC leadership based on the CMS Mission & Priority Document TIER workload, State Operations Manual Chapters 2, 5, and 7; Title 63 Sections 1-1900.1 – 1-1943.1; 1-1950 - 1-1953.7; and 1-1991; Long-term Care Security Act – Sections 1-1944 – 1-1949. Weeks with Holidays will require the surveyor to work a standard 8-5 schedule for that week. This position requires occasional travel that includes overnight stays; working nights and/or weekends. Applicants must be willing to perform all job-related travel associated with this position. This position may have additional or varied physical demand and/or respiratory fit test requirements. Being present at the office is an essential function of the job.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

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