House Manager | Part-Time | Palm Springs Plaza Theatre

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The House Manager is responsible for the smooth operation of the theatre, including outdoor locations, security, entrance lobby, audience seating, restrooms, concessions, green rooms, and all other front and back-of-house locations. The House Manager welcomes the public to the theatre and oversees their safety, satisfaction, and well-being before, during, and immediately following the show. They answer questions, listen to and address guest complaints, concerns, and compliments, and make audience members feel welcome. The House Manager oversees the volunteers and front-of-house staff, including recruitment, supervision, training, assisting, coaching, and more. They will coordinate with the event & production teams and all theatre departments to determine and execute door opening times. When needed, the House Manager will act as theatre Manager on Duty (MOD) and provide back-of-house event management including coordination with event & production teams. The House Manager will report directly to the Assistant General Manager (AGM) and assist the AGM and GM with any other tasks needed.

This role will pay an hourly rate of $22.00 to $25.00.

Benefits for part-time roles: 401(k) savings plan, 401(k) matching.

This position will remain open until November 21, 2025. 

About the Venue

Our goal is to prepare this one-of-a-kind community facility for its “Next Act” by replacing or restoring most systems, installing new seats, sound, and lighting, adapting the structure to meet current ADA requirements, and providing the theatre with modern facilities needed to provide Palm Springs and the Valley with a venue accessible and affordable for everyone. Exciting new developments include: SAVE, RESTORE, REOPENWhen we began this project, our ‘slogan’ was “Help Save the Plaza Theatre” but now that the restoration is in progress, we’re focusing on the finish line, and are now saying “Help REOPEN the Plaza Theatre.” The restoration project is well underway. Woodcliff Construction of Los Angeles has been working on comprehensive renovation of the historic building since March, 2024. The restoration work will take approximately one year to complete, allowing the Plaza Theatre to open in late 2025.The Palm Springs Plaza Theatre will once again become a major economic driver for the City, generating millions in economic activity by bringing hundreds of visitors and locals per week to the downtown to see quality entertainment. The Foundation has partnered with Oak View Group to bring diverse high-quality programming. When restored, the Plaza Theatre will be the only place available for the entire community to come together and utilize it as an affordable community venue showcasing diverse programming for all people, local youth organizations, promoting multicultural programming in film, music, live theater, education, comedy, and entertainment for all.

Responsibilities

• Oversee smooth operation of theatre events including pre-show, during show, and post-show.
• Provide excellent guest service and handle any issues, complaints, or concerns that arise.
• Recruit, train, supervise, develop, and assist all volunteers and front-of-house staff.
• Ensure all policies and procedures, including safety and security, are adhered to.
• Conduct walk of all front-of-house and back-of-house areas in the theatre to ensure readiness to open to the public, including presentation, cleanliness, signage in place, removal of any safety hazards, etc.
• Coordinate with the Box Office manager on any specific seating or ADA accessibility needs.
• Conduct pre-show and post-show briefing with volunteers and front-of-house staff to inform on event logistics and information and take note of any items that need to be addressed or adjusted for future.
• Oversee and assist security screening, ticket-taking, wayfinding, and all other guest assistance
• Assist volunteers and front-of-house staff with escalated guest concerns and complaints.
• Ensure successful logging and storing of lost & found items, and assist returning found items to the appropriate owners.
• Help guests with any ADA assistance needed, ensure volunteers, staff, and theatre elements are always ADA-compliant and safe.
• Ensure volunteers and staff have all equipment and supplies needed, including radios, flashlights, and more. Monitor inventory and request more items to be ordered when needed.
• Assist volunteers, staff, and guests in the event of an emergency situation, such as medical emergencies, evacuations, and more.
• Contribute to team efforts, foster a culture of collaboration, support, and mutual respect within the workplace.
• Other duties as required/requested.

Qualifications

• 2+ years’ supervisory or leadership experience
• Experience in hospitality/theatre/live entertainment a plus
• Excellent oral and written communication. Bi-lingual a plus
• Friendly, professional attitude with the ability to be proactive and resourceful
• Guest-service focused, able to kindly and confidently assist guest
• Outstanding organizational, time-management, and multi-tasking skills
• Intermediate to advanced computer skills, including Outlook, Word, PowerPoint, and Excel
• Ability to climb stairs
• Ability to lift/pull/push 20lb+
• Comfortable standing for long periods of time
• Ability to work in fast-paced environment and work under pressure
• Flexible team player that maintains cooperative working relationships with company and business contacts
• Strong attention to detail, accuracy, and validity
• Ability to work in a fast-paced, changing environment. Must work well under the pressure of deadlines.
• Willingness to work evenings, weekends, holidays, as required by the events or business needs.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.