Director, Employee Experience - IT

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.

We are seeking a strategic, innovative, and data-driven leader to define and lead our Employee Experience (EX), with a special focus on Digital Employee Experience (DEX), ensuring every employee IT interaction—from onboarding to daily productivity—is frictionless, intuitive, and empowering. This role will span the full employee journey — from onboarding to offboarding — and partner closely with IT and business partners to shape the experience for employees. In our End-User IT Support organization, this leader will also ensure that technology — tools, support, devices — is a core enabler of that experience.

What you will be doing:

• Define and implement the enterprise-wide DEX (Digital Employee Experience) strategy: how devices, networks, applications, self-service tools, support workflows, monitoring, and sentiment analysis combine into a frictionless digital workplace.

• Define and operationalize Digital Employee Experience (DEX) metrics and dashboards—measuring satisfaction, sentiment, and “time-to-productivity” across IT services.

• Define key EX and DEX performance indicators (e.g. employee satisfaction, Net Promoter Score, IT tool satisfaction, onboarding experience, time-to-productivity, digital friction scores, support-tickets, etc.).

• Champion and guide adoption of DEX measurement tools (e.g. digital experience monitoring, telemetry, endpoint analytics) and synthesis with EX feedback.

• Lead initiatives to reduce digital friction, improve tool usability, and improve the employee experience across IT tools and services.

• Partner with different Product Owners, Workplace Services, and Engineering to unify digital touch-points (portals, virtual agents, devices, collaboration tools) into one seamless experience.

• Define and implement data-driven improvements using AI, automation, and self-healing technologies to improve the end-user journey.

• Lead and develop outstanding experiences through telemetry, endpoint analytics and sentiment insights.

What we need to see:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent experience.

• 15+ overall years of experience in roles related to Employee Experience, Digital Workplace, UX, or equivalent areas.

• 5+ years of proven leadership experience, managing multi-functional teams and driving critical initiatives.

• Demonstrated success in defining and executing large-scale, multi-functional experience programs (EX, DEX, internal platforms).

• Solid understanding of Employee Workflows, Experience Analytics

• Excellent executive communication and influencing skills.

• Ability to balance strategic vision and operational excellence in fast-paced, high-growth environments.

• Experience in IT or digital environments, especially working with end-user support, tools, client devices, or technology infrastructure.

• Ability to influence and lead cross-functional teams without direct authority.

Ways to stand out from the crowd:

• Experience in large-scale, fast-growth or high-tech organizations

• Prior exposure to or understanding of digital experience monitoring tools (e.g. DEX platforms, endpoint analytics, telemetry).

• Proficiency in human-centered design, journey mapping, persona development, and development thinking approaches to enable the best employee experience.

• Prior product leadership experience.

NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative and enjoy learning while having fun, then what are you waiting for? Apply today!

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 268,000 USD - 408,250 USD.Applications for this job will be accepted at least until October 28, 2025.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.