Client Services Clinician CMA - Concierge Medicine

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

 The Client Services Clinician reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

 Responsibilities:

• Takes patient vitals.
• Greets incoming patients.
• Acts as a liaison between the Program and other hospital departments/physician offices.
• Escorts the patient throughout the day to meet their needs.
• Trouble shoots and problem solves care delivery issues. Notifies clinic leadership and/or appropriate department/physician office of deviations in the patient’s schedule.
• Meets needs of patients who come through the Program.
• Assures that patient arrive promptly at scheduled appointments. Makes adjustments to the patients schedule to eliminate or minimize delays.
• Provides each department and/or physicians and administrators with the necessary requisitions needed and collects appropriate medical reports and billing statements. Collects and tracks medical information for internist prior to scheduled exit conference.
• Pre-orders meals/snacks for patients as requested. Sets up rooms prior to the arrival of patients and cleans up after last patients exit.
• Assembles patient exit packet for internist prior to scheduled exit conference or debrief.
• Educates patients with protocol and testing details/information
• Collaborates with other clinical staff as appropriate
• May administer shots/injections.
• Performs other duties as assigned. 

Required:

• High school diploma or GED.
• Must have either:
  • LPN licensure in Illinois OR
  • EMT licensure in Illinois OR
  • Current certification as a:
    • Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA) OR
    • Registered Medical Assistant (RMA) through American Medical Technologists (AMT) OR
    • National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT) OR
    • Certified Clinical Medical Assistant (CCMA) through the National Health career Association (NHA) OR
    • Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP)
• American Heart Association accredited Basic Life Support (BLS/CPR) certification.
• Zero (0) to two (2) years’ experience in customer service or related field.
• Proficiency in the use of office equipment.
• Strong computer skills.

Preferred:

• Bachelor’s degree.
• One to two years of ambulatory care experience.
• Experience with electronic medical record.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.