Activations Specialist (GolfNow)

VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most.

As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service.

VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world.

Our Activations team is responsible for activating technology and marketing solutions for our Partner Golf Courses to successfully run their businesses. This role performs a large variety of tasks, acting as both an industry and technology consultant in providing elite service. If you have a passion for helping people improve their businesses, this is a great job for you.

Job Duties

• Deliver client facing implementations of industry leading products
• Train end users on software procedures via phone, video conferencing, email, and chat
• Act as a business consultant with golf course managers, owners, staff and accountants to customize their software configuration for efficient technology implementations
• Professional communication to golf courses for all pre-activation needs
• Installation of server, client software, and hardware peripherals
• Perform minor network troubleshooting, when necessary
• Assist clients to perform data migration to ensure seamless software transitions
• Show initiative by making product suggestions or recommending improvements to processes
• Ability to manage multiple overlapping projects in parallel
• Show strong inter and cross departmental collaboration as needed to provide the best client experience
• Escalate issues to leadership, assisting and assuring solutions are implemented
• Document implementation information in Salesforce
• Diligent communication throughout activation process with the Project Manager, including post go-live follow up activities and hand off to support process
• Promote client retention through interactive demonstration of cloud-based tee sheets, booking engines, POS platforms, websites, and business intelligence services
• Perform other related duties as assigned

Basic Requirements

• 2+ years of relevant experience, preferably with a technology organization
• Experience using Microsoft applications (e.g. Windows, Office, Excel, Teams)
• Strong background in customer service type settings
• Excellent communication and organizational skills
• Ability to convey concepts and software functionality to an audience
• High energy and engaging personality with patience for all levels of technology users

Desired Characteristics

• Bachelor’s degree in a related field
• Experience in golf operations, retail, food and beverage, or accounting
• Proficiency using Microsoft applications including Windows Server, SQL Server, Windows Workstation, and Microsoft Office products
• Previous experience with Salesforce and Jira
• Working knowledge of basic network troubleshooting skills
• Advanced problem solving, communication, and analytical skills

Additional Requirements

• Must be based in Orlando, FL
• This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
• Willingness to work evenings, weekends, and holidays as needed during critical projects.
• Ability to be “on-call” during major implementations.
• Occasional travel may be required

As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT employee at one of our locations prior to a hiring decision. VERSANT's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

VERSANT is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.