Aftercare Administrative Coordinator

Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2024! 

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. 

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 55 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With approximately $140M in operating revenues, NEDS employs 378 clinical and non-clinical staff members throughout New England and across the country.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

The Aftercare Services Administrative Coordinator provides essential operational and administrative support to the Aftercare team. This role ensures timely handling of correspondence, mailings, and supply management, while also assisting with document logistics, digital communications, and travel coordination. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple tasks in a fast-paced, mission-driven environment.

Administrative:

• Monitor Aftercare communication (for example, email and voicemail); respond and triage inquiries to appropriate team members
• Process daily incoming and outgoing mail; log and scan documentation as needed
• Assist with scheduled mailings, correspondence and donation update requests
• Support mailing and shipping needs for Aftercare and ACP program
• Inventory and order Aftercare supplies and printed materials
• Coordinate travel and conference bookings
• Assist with document request needs
• Provide support for projects
• Maintain internal departmental documentation

This position will require on site attendance in Waltham, MA -  Monday - Friday, 40 hours a week, 8:30am - 5:00pm 

KNOWLEDGE, SKILLS AND ABILITIES:

• Project Management Skills: Ability to critically think, solve problems, and work productively both independently and as a team participant and utilize time-management skills to meet deadlines.
• Computer & Application Literacy: Proficiency Microsoft 365 suite, Zoom, Adobe Acrobat, as well as ability to learn NEDS-specific applications.
• Interpersonal and Communication Skills:  Strong interpersonal, written and verbal communication skills.  Ability to critically think, problem solve, and work productively both independently and as a team participant. Skilled in active listening and proven ability to handle sensitive and confidential information.
• Initiative:  Is a self-starter.  Seeks solutions and makes practical suggestions.  Finds new and better ways to perform job and functions.  Displays ingenuity in anticipating and meeting unexpected situations.
• Organization: Able to successfully prioritize when faced with demands, requests and deadlines.  Effectively handles competing priorities. Is able to distinguish between the crucial and trivial.  Sees the big picture.  Keeps situations in proper perspective.
• Confidentiality: Ability to handle highly confidential information in a professional manner.  High level of judgment and discretion.

EDUCATION AND EXPERIENCE:

• Associate’s degree (A.A.) or equivalent from two-year College or technical school; or two years related experience and/or training; or equivalent combination of education and experience.

HIRING ALERT: NEDS is actively taking precautions to protect our community, staff and partners during this time of medical emergency due to COVID-19. In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19.

When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program, BCBS Health and Dental Insurance, Healthcare Reimbursement Account, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account (FSA), Short-Term and Long-Term Disability Coverage, 403(b) Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage.

New England Donor Services is an equal opportunity employer and welcomes candidates from all backgrounds to apply to meet the needs of the communities we serve.

Hear from some of our employees at www.neds.org/careers