General Manager - Antojitos

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Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

The General Manager for Antojitos- CityWalk Food will be responsible for the overall operation of the venue, including, but not limited to, the efficient and profitable operation of the venue.  This position will directly supervise a team of supervisors and managers and operate a high-volume concept in the mixed-use entertainment venue. 

In the General Manager role, this position will be responsible for the implementation of strategic planning and optimizing restaurant profitability; candidates must also be passionate about quality, cleanliness, and guest service standards. The ability to create and foster a cohesive team is a critical part of this role. Candidates must exemplify excellent planning, delegation, mentoring and coaching skills.

This position will be instrumental in executing strategic plans, while championing guest satisfaction, employee motivation and positive fiscal results.  The position will be accountable for achieving all annual operating profit goals through driving sales, developing, and retaining exceptional talent and driving operational excellence. 

Essential Functions:

• Maintain aggressive efforts to achieve or exceed budgeted sales and profit goals.
• Consistently achieve operational excellence.
• Management of food, beverage, and labor costs through proper and hands on monitoring of all policies and procedures.
• Ensure the highest quality food, beverage, service, sanitation, safety, and retail standards are maintained.
• Communicate restaurant results with Senior Management with recommendations for improvement.
• Strictly enforce all cash handling procedures, purchasing, and receiving procedures and accounting policies.
• Assist in recruitment, training, developing, coaching, and evaluating employees and Assistant Managers in all aspects of business.
• Ensure compliance with all local, state, and federal laws regarding food quality, safety, labor and employment.
• Ensure high Team Member and Guest Engagement.
• Promote company's mission and values.
• Performs other duties as assigned.

Responsibilities include:

• Lead and support management team in training and coaching their staff for “Best in Class” service standards.
• Analyze financial reports to quickly identify and address trends and issues in area performance, including cost of goods, variable labor, and profitability.
• Exceed annual operating profit targets.

Basic Requirements:

• 5-7 Years: Retail and/or food & beverage management required; or equivalent combination of education and experience.
• Thorough knowledge of MS Excel, Word, PowerPoint, and POS systems.
• Ability to work rotating schedules, holidays, weekends, and nights.
• Must have success in controlling costs, maximizing profit, and directly supervising multiple managers.
• Must have experience in the development and implement of strong SOPs to drive consistency and quality of product and guest services.
• Must be experienced in partnering with culinary team on menu development, culinary and understanding of product quality control tools and metrics.
• Must have experience in leading projects (seasonal promotions, new restaurant projects, remodels, infrastructure projects, etc.) from start to finish with proven track record.

Desired Characteristics:

• Proven track record and experience in the development and implementation of strong training programs and tools developed to reduce employee attrition and create internal culture of development for staff.
• Ability to achieve results through the flawless execution of strategies and objectives.
• Excellent management skills in leading a diverse team and working under tight and fast track deadlines.
• Strong P&L experience, command of budgeting and cost controls
• Excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills.
• Ability to effectively communicate across all lines of business, and with all levels of management.
• Strong organizational, planning, delegation, mentoring and coaching skills.
• Ability to deal well with ambiguity and constant change.
• A strong passion for delivering the highest quality of guest service.                                                    

Additional Requirements:

• (Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $95,000-105,000 (SIC eligible)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].