Business Operations Manager

Our Mission
Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.

The Team
-> Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).
-> Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well.
-> Driven by mission, guided by values (see below) – in deed, not just word.
-> Team as global as the mission, >30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place).

About Us
Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment.  Read more about the journey in Reid Hoffman’s words or TechCrunch article

Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously.  Taptap Send allows immigrants to send money home instantly and with no fee*, saving money in the process. With a formal market size of >700B alone, we’ve got a lot more saving to do for our users. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. And that’s just the beginning...

*We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).

Our Investors
Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels

Role

Taptap Send is looking for a high-performing generalist to join us as a Business Operations Manager. You’ll report to the Head of Core Product, owning important cross-functional initiatives critical to the success of new product lines.

From the very start, you'll be in the driver's seat— owning thorny problems end-end, diving into the data, and building systems that enable us to scale new products. This is a high-touch, high-impact role.

Every day, we’re moving billions of dollars across continents, serving diasporas in dozens of countries, and navigating the beautifully complex world of international finance. As we grow, we need someone who thrives in ambiguity, moves fast, and brings both analytical firepower and relentless execution to the table.

Why now? Taptap Send is at a pivotal inflection point—our user base is growing rapidly, new markets are opening up, new products are around the corner, and the challenges we face are more complex and exciting than ever.

Responsibilities

• Own and lead key initiatives on new product— diving into problems, building execution plans, and delivering results

• Partner with teams across the org (Product, Engineering, Finance, Customer Service, Ops, Legal, etc.) to get stuff done

• Design and improve key business processes and systems

  • Collaborate with product and engineering teams to build internal tools that drive efficiency and scalability

• Support tech prioritization and resourcing decisions with key inputs on what we need to scale new product lines

• Conduct high-quality analysis using SQL, Excel, and other tools to support decision-making

• Help shape internal operating cadence, tracking KPIs and ensuring accountability

Requirements

• 4-8 years of experience in a high-performing, analytical environment (consulting, biz ops, startup/scale-up, or similar)

• Proven track record of taking initiatives from concept to execution

• Strong analytical skills; comfortable working with SQL, Excel, and data visualization tools

• Excellent communication and stakeholder management skills

• “Owner mindset” – thrives on responsibility and is equally comfortable in the weeds or thinking big-picture

• Bias for action and instinct to simplify complex problems

• Nice to have: fluency in languages beyond English, experience working in global or emerging markets

Also you are

• Outgoing - you love speaking to people and enjoy building meaningful relationships
  

• Execution Oriented - we have an ‘impact first’ philosophy and a lot to get done. You should be able to take an idea to implementation
  

• Mission Oriented - you are passionate about working for a net positive organisation / tech for good
  

• Organised - you have a system for how you approach your work that can keep you on track in a scrappy startup environment
  

• Driven - you thrive in a fast-paced, target oriented company

Taptap Values 

Impact first

Team next

Accept reality

Propose solutions

Win with grit

Be proactively candid, with yourself and others

Love the particular

Own it

Create positive energy

Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.