IT Helpdesk Technician Level 2

IT Helpdesk Technician

About the Role

Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our two locations in Southern Orange County – Mecedes-Benz of Laguna Niguel and Mercedes-Benz of Foothill Ranch. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems.

The Ideal Candidate

You are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.

Key Responsibilities

∙ Serve as the initial point of contact for technical support via phone, email, and ticketing system

∙ Provide remote support using RMM tools (e.g., ConnectWise Automate)

∙ Install, configure, and maintain desktop hardware, software, and peripherals

∙ Manage user accounts, permissions, and access controls

∙ Troubleshoot and support desktop, laptop, and printer issues

∙ Escalate unresolved issues to senior IT staff as appropriate

∙ Provide accurate information about company IT services and products

∙ Suggest improvements to IT procedures and user experience

∙ Document support issues, resolutions, and feedback in a clear and concise manner

∙ Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)

∙ Communicate clearly in English (additional languages a plus)

Qualifications

∙ 1–4 years of experience in a help desk or IT support role

∙ Strong troubleshooting and analytical skills

∙ Detail-oriented with excellent organizational skills

∙ Valid driver's license and reliable transportation (travel between Laguna Niguel and Foothill Ranch stores required)

∙ Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus

∙ Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus

What We Offer

∙ Competitive compensation based on experience and performance

∙ Comprehensive benefits package (medical, dental, vision, and retirement)

∙ 401(k) with company match

∙ A collaborative and supportive team culture

∙ Opportunities for professional growth and career advancement

∙ Employee discounts on company products

If you are passionate about technology and ready to contribute to a growing IT team, we’d love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.