IT Systems Administrator

About Recast:

Recast Software, headquartered in Minneapolis, MN, empowers organizations to better manage and support users and devices. Our mission is to simplify the work of IT teams and enable them to create highly secure and compliant environments. Our software does this by seamlessly integrating with existing IT infrastructure to quickly remediate issues, ensure compliance, enhance security, and maintain clear visibility across all devices. Recast is a rapidly growing software company with its solution being used by thousands of enterprise organizations in more than 125 countries, impacting millions of devices and more importantly, the people who use them. 

About the Role:

We are seeking a detail-oriented and proactive IT Systems Administrator to support our internal IT operations and employees. This role is critical to maintaining the health, security, and efficiency of our hybrid infrastructure and employee lifecycle processes. You'll administer our application and Office 365 infrastructure, and will work closely with our DevOps and Security teams to ensure seamless onboarding/offboarding, asset management, and first-line security triage. 

• Execute onboarding and offboarding workflows, including provisioning/deprovisioning of hardware, software, and licenses. 
• Maintain accurate records of employee access and entitlements across systems. 
• Provide internal support for Azure Entra ID, Intune, Microsoft 365, and Freshservice. 
• Monitor and maintain system health, performance, and compliance. 
• Assist in managing hybrid development environments and co-managed infrastructure. 
• Identity and Access Management.
• Enterprise application lifecycle management, including SSO integration, certificate/secret management, etc.  
• Track and manage hardware and software inventory and ensure timely updates and lifecycle transitions for IT assets. 
• Help manage relationships with third-party vendors and service providers. 
• Oversee procurement and renewal of software licenses and subscriptions. 
• Maintain documentation and compliance for vendor agreements. 
• Collaborate with the security team to implement and enforce Level 1 security policies. 
• Participate in prevention, detection, and triage of security incidents. 
• Support compliance efforts and contribute to SOC 2 readiness activities. 

• 3+ years of experience in IT support or systems administration. 
• Experience administering infrastructure with Microsoft Azure Entra ID, Intune, and Microsoft 365.
• Familiarity with hybrid cloud environments. 
• Experience with ticketing platforms (we use Freshservice)
• Exposure to security operations and policy enforcement. 
• Strong organizational and communication skills. 

• Understanding of endpoint management tools such as SCCM and Intune.
• Experience in hybrid development environments. 
• Experience working with remote, multinational teams. 
• Experience managing Multiple OS platforms and mobile devices.  
• Scripting experience in PowerShell or similar languages. 
• Familiarity with compliance frameworks (e.g., SOC 2). 
• Experience with asset management.
• Experience managing vendor relationships and procurement.

What We Value: 

• We take initiative. We have a culture of ownership and progress over perfection. We proactively drive outcomes with self-motivation and determination. We deliver results that matter for our customers and our team.

• We get curious. Curiosity moves us forward. We ask questions, try new things, and learn from mistakes. Challenges are opportunities to explore creative solutions that benefit our customers and drive continuous improvement.

• We work together. We appreciate the power of diverse perspectives. Through open communication, we help one another and leverage our collective expertise for better outcomes. We build trust through teamwork.

• We embrace change. Change is inevitable; we meet it with agility and resilience. We navigate with courage and find possibility in uncertainty. We adapt for the future, shaping our path with purpose.

• We choose empathy. We aim to deeply understand the needs of our customers and one another - it's the foundation of our relationships. We assume positive intent and practice mutual respect. We prioritize a culture of belonging because success is a shared journey.

What We Offer: 

• The salary range for this position is $70,000-$95,000. Additionally, cash compensation for this role includes 7.5% annual discretionary bonus potential. Salary may vary based on experience, skills, and geographical location. 

• Medical, dental, and vision.

• FSA or HSA with company contributions.

• Employer paid STD, LTD, AD&D and life insurance. 

• 401k with 4% employer match.

• Work-life balance, flexible time off, and remote work options.

• Parental leave.

Why we love working at Recast:

It takes great people across an entire company to build great tools. As a growing start-up, every employee has an opportunity to make a huge impact on our business, as well as ample opportunities to learn and grow. We are a people-first culture with passionate, talented, and supportive teammates. We are committed to making every employee feel respected and valued. We recognize to bring our best selves to Recast, it’s important for everyone to nurture their lives outside of work. 

Recast provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, marital status, familial status, veteran or military status, status regarding public assistance, membership or activity in a local commission, or any other protected status in accordance with applicable federal, state, local, and international laws.