Service Now Developer/Dashboard Lead

Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront.

Join us to be part of meaningful work that drives national impact and grow your career alongside exceptional peers.

Job Summary

Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements. Additionally, all team members may be called upon to support proposal efforts as needed. This could include resume formatting, providing skills alignment summaries, participating in meetings, or contributing to solutioning activities based on subject matter expertise or functional experience.

Responsibilities

• Provide development capabilities to support ServiceNow organizational milestones, dashboards, and processes

• Migrate project instance from Jira to ServiceNow

• Creates and maintains Executive, Annual Operating Plan (AOP), and Internal Milestone dashboards

• Creates/maintains portfolio governance reporting and processes

• Generate reports for review and planning events

• Manages the upload and updates process of activities and milestones in ServiceNow

• Integrate reporting data with other tools/system

• Develops and maintains backlog of solutions prioritized by the client and Develops workflows within ServiceNow

• Oversee business management planning, integration, and execution of service IT and customer workflows for all customer segments from as identified through governance materials and frameworks into the ServiceNow application.

• Develop, review, and align ServiceNow documentation (playbooks, internal and external user guides, testing materials, etc.) with ServiceNow processes to ensure usability and understanding for all customer segments.

• Manage continuous improvement (testing) of service processes within the ServiceNow application regularly

• Strong coordination skills – able to recognize or establish appropriate protocols between high level government managers and able to display strong persuasion skills to build consensus among teams

• Strong communication skills through both writing, building out documents and briefings, and acting as a facilitator

• Strong comfort level with MS tools such as Word, Excel, PowerPoint, SharePoint, and Teams – especially with tools like SharePoint and Teams has the ability to utilize these tools in a manner that benefits process development and recognition

• Comfort level in developing dashboards – background in Power BI

• Strong process development skills with the ability to understand how multiple stakeholders impact the process and able to communicate this process both verbally and visually

• 7-10 years experience, BA or BS in relevant field such as Business Management, Communications, Organizational Management, Computer Science, Engineering

• DHS Suitability/preferably with CISA

Preferred Qualifications

• Ideally experienced in customer service, especially using ServiceNow or similar customer service management platforms such as ZenDesk, Salesforce Service Cloud, Help Scout, etc.

Work Environment & Physical Requirements

• This job operates in a professional office environment. This role routinely uses standard office equipment.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Ability to travel occasionally, if required by the position.
• May require viewing and working with a screen for extended periods of time.

Travel Requirement

Travel to client locations is required for this position and may vary based on project needs.

EEO & Pay Transparency Statement

Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.

As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws.

We are proud to support our nation’s veterans and military families, providing career opportunities that honor their service and experience.

If you require a reasonable accommodation during the hiring process due to a disability, please contact our Talent Acquisition team for assistance.

In compliance with Executive Order 13665, Aretum will not discharge or otherwise discriminate against employees or applicants for inquiring about, discussing, or disclosing their own pay or that of another employee or applicant.

U.S. Work Authorization

Applicants must be U.S. citizens and currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and therefore requires an active Public Trustclearance or the ability to obtain one.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development