Fast Facts

WGU is seeking a proactive Salesforce Administrator II, who will enhance and manage the Salesforce platform while supporting user needs and optimizing business processes.

Responsibilities: Key responsibilities include maintaining Salesforce platform configurations, managing user support, overseeing data management, ensuring data integrity, implementing process automation, and collaborating with cross-functional teams.

Skills: Required skills include hands-on experience in Salesforce administration, strong problem-solving abilities, excellent communication skills, and a solid understanding of Salesforce best practices and security models.

Qualifications: Preferred qualifications include 4 years of Salesforce Administrator experience, Salesforce Administrator Certification, familiarity with data management tools, and experience with Salesforce integrations.

Location: Phoenix Office, United States of America

Compensation: $87200 - $130800 / Annually

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 405Pay Range: $87,200.00 - $130,800.00

Job Description

• If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
• 
  
• Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
• 
  
• The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
• 
  
• At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
• 
  
• Grade: Management Technical 405
• Position Summary
• We are seeking a proactive and detail-oriented Mid-Level Salesforce Administrator to support and enhance our Salesforce ecosystem. This role is ideal for someone with 2–5 years of hands-on experience in Salesforce administration, who can manage platform configurations, support user needs, and collaborate with cross-functional teams to optimize business processes.
• Key Responsibilities
• Platform Management: Maintain and configure Salesforce objects, fields, workflows, validation rules, and page layouts.
• User Support: Manage user accounts, roles, profiles, permissions, and troubleshoot access issues.
• Data Management: Model data using objects, fields, and relationships. Maintain data quality through deduplication, validation rules, and audits. Import/export data using tools like Data Loader and manage picklist
• Data Integrity: Perform regular data audits, deduplication, and ensure data quality across orgs.
• Security & Access: Implement field-level security, sharing rules, and org-wide defaults. Monitor login history and audit trails.
• Reporting & Dashboards: Build and maintain standard and custom reports and dashboards to support business insights. Ability to use formulas, filters, and joined reports to surface insights.
• Process Automation: Implement and maintain automation using Process Builder, Flow, and Approval Processes. Optimize business processes and reduce manual work through automation. Collaborate with Stakeholders to gather requirements.
• Release Management: Support sandbox refreshes, test case validations, and deployment coordination 
• Documentation: Maintain system documentation and training materials for end-users.
• Collaboration: Work closely with developers, business analysts, and stakeholders to gather requirements and deliver scalable solutions.

Required Qualifications

• 4 years of experience as a Salesforce Administrator.
• Salesforce Administrator Certification (ADM-201) required; Advanced Admin (ADM-211) preferred.
• Strong understanding of Salesforce best practices and functionality.
• Experience with data management tools and techniques.
• Familiarity with Salesforce security model and permission sets.
• Excellent problem-solving and communication skills.
• Maintain effective working relationships with team members and stakeholders.
• Self-starter with bias for action while maintaining stable, secure user experiences.
• Ability to ramp up quickly on new technologies.
• Exhibit strong attention to detail and excellent judgement.
• Lead platform development and support across enterprise content services and third-party integrations.
• Apply expert knowledge to ensure best practices and well-engineered architecture.
• Solve critical issues across multiple teams and initiate major process changes.
• Assess the impact of new requirements across upstream/downstream systems.
• Maintain a strong customer focus and be available for 24/7 on-call technical duties

Preferred Skills

• Experience with Salesforce integrations (e.g., APIs, SSO, Genesis chat systems) 
• Knowledge of Salesforce event monitoring and analytics tools like Pendo or Adobe Analytics 
• Exposure to sandbox refresh processes and data masking 
• Understanding of distributed tracing and performance optimization.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

#LI-VB1!

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.