Professional Services Specialist - North America

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Our Professional Service Specialist (PSS) works side by side with our Sales teams and plays a critical role in the deployment of services for our most strategic accounts. The PSS have a strong understanding of the product and are able to set up, upgrade, and get the most out of our hardware and software solutions. Ideal candidate is someone who is passionate about our products, can understand the needs of our customers and can come up with creative solutions by thinking outside the box.

Job Description

What will you get to do:

• Setup deployments (Pelco and Avigilon) either on-site or remotely from the ground up based on customer requirements in the most effective and efficient manner.

• Perform the following either in the field or remotely 

  • Configuration of VMS environments including Analytics

  • Network config/setup

  • Site Audits and system certifications 

  • Troubleshooting of existing/new issues reported by the customer

• Upskill Sales teams, Channel Partners, and end-users by providing thorough product training. 

• Conduct in-person and remote product demonstrations and lead technical discussions.

• Develop and maintain strong relationships with customers and partners.

• Travel or remote into sites to provide support for Sales and System Integrators and lead troubleshooting and training activities. 

• Collaborate with the Customer Success and Support teams in providing post-sales support to customers.

• Closely support Sales teams in achieving sales targets and strategic goals.

• Be proactive in the entire Sales cycle, assisting in the identification of stakeholders; identifying potential risks in the engagement and proposing mitigating actions.

Education / Experience:

• 4-5 years of relevant experience in an IT environment with a Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or a relevant software/computer related field is considered an asset -OR- minimum 7 years of relevant experience, additional prior vocational or technical education will be considered an asset.

• Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+.

• 3+ years of relevant field experience in a VMS/Access control environment

• Strong knowledge in networking and system design.

• Experience working with Physical Security VMS, DVR, NVR, Cameras, Encoders, POE, POS, Access Control and other industry specific technologies.

• Experience with Milestone, Genetec, Exacq, Avigilon, Axis, Hikvision, OpenPath, Feenics, HID, Phoenix and other industry players is a plus.

• Experience deploying a VMS and cameras from the ground up.

• Understanding of network and POE requirements for physical security.

• Knowledge and recent experience with programming and APIs is preferred. 

Essential Skills

• Demonstrate and articulate a strong understanding of troubleshooting logic and steps to resolution.

• Develop a strong understanding of Motorola Solutions Video and/or Access Control products

• Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.

• Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.

• Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders.

• Self-motivated and focused individual with a passion for technology and an aptitude for customer satisfaction.

• Excellent presentation skills. 

Technical Proficiencies

• IP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting

• Installing, configuring, and troubleshooting various operating systems, software, and hardware.

• Proficient at navigating and understanding both Wireshark and Powershell or equivalent tools.  Able to access and Navigate Dell IDRAC and HP ILO OSs.

Additional expectations

• Flexible working hours and shifts.

• >50% traveling to be expected.

• Must have a current, valid driver's license.

• Must have a valid Passport and be able to travel between countries in North America.

This position is a remote position

#LI-JM2

#LI-REMOTE

Basic Requirements

• 4-5 years of relevant experience in an IT environment with a Bachelor's Degree or Diploma/Certificate.

• OR minimum 7 years of relevant experience, additional prior vocational or technical education.

Travel Requirements

Over 50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.