Call Center Agent (Georgia) - job 2 of 2

This position is posted by Jobgether on behalf of SRR Group. We are currently looking for a Call Center Agent in Georgia (USA).

This is a remote opportunity for a driven and customer-focused individual ready to deliver high-quality service in a fast-paced environment. You'll play a critical role in converting inbound calls into actionable leads, supporting vital towing operations nationwide. With 24/7 operations and shift flexibility, this role is ideal for someone who thrives in dynamic, tech-enabled environments. If you're organized, tech-savvy, and passionate about problem-solving, this could be your next professional step.

Accountabilities:

• Handle a high volume of inbound and outbound calls while maintaining excellent customer service standards.
• Identify customer needs effectively and offer solutions aligned with towing services.
• Convert calls into quality leads and ensure accurate job creation and assignment.
• Operate within a shift-based schedule supporting a 24/7 call center across Pacific Time operations.
• Maintain professionalism and clarity in all interactions, ensuring customer satisfaction.
• Accurately log interactions and ensure timely escalation when needed.

• Prior experience in customer service, call centers, or inbound sales is preferred.
• Strong communication and interpersonal skills with a customer-first mindset.
• Reliable remote setup including:
• Minimum Computer Specs:
• Intel: i7 8th gen+ or i5 10th gen+, 12GB RAM, 128GB SSD+, 2GB graphics.
• AMD: Ryzen 5/7/9 (3600 series+), 12GB RAM, 128GB SSD+, 2GB graphics.
• Mac: i5/i7/M1/M2 with 12GB RAM, 128GB SSD+, 2GB graphics.
• Primary Internet Requirements: Jitter <10ms, Latency <160ms, Upload >25 Mbps, Download >40 Mbps.
• Internet Backup: Same minimum standards as primary connection.
• Power Backup: Backup solution to cover an 8-hour shift (e.g., generator, solar power, inverter — UPS not sufficient).
• Comfortable working Pacific Time-based shifts in a fully remote environment.

• Fully remote work with flexibility around your time zone and shifts.
• Opportunity to join a fast-paced, tech-forward service environment.
• Performance-based growth potential and consistent workload.
• Supportive virtual onboarding and team culture.
• Tools and systems provided for seamless remote operations.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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