4.1s Senior Customer Success Manager - Safety & Security

Field AI is transforming how robots interact with the real world. We are building risk-aware, reliable, and field-ready AI systems that address the most complex challenges in robotics, unlocking the full potential of embodied intelligence. We go beyond typical data-driven approaches or pure transformer-based architectures, and are charting a new course, with already-globally-deployed solutions delivering real-world results and rapidly improving models through real-field applications.

We are seeking a dedicated and proactive Senior Customer Success Manager (Sr. CSM) to serve as the primary point of contact between Field AI and our enterprise clients. In this high-impact role, you’ll foster strong, long-term partnerships and ensure that customers achieve measurable outcomes through our cutting-edge robotic solutions.

As a Sr. CSM, you will be responsible for managing a portfolio of strategic accounts, deeply understanding client needs, and coordinating with internal teams to deliver timely and effective solutions. You'll handle client inquiries, resolve issues efficiently, and work to ensure customer satisfaction at every touchpoint. Your work will directly influence customer retention, expansion, and overall success.

Key to this role is your ability to identify opportunities for growth and upselling, while also optimizing user adoption and proactively protecting against churn. You’ll collaborate closely with Engineering, Product, and Sales to advocate for customer priorities and continuously improve the customer experience.

• Relationship Building: Develop and maintain strong and long-lasting relationships with clients
• Client Needs Management: Understand client requirements, anticipate their needs and ensure their satisfaction
• Internal Coordination: Collaborate with various internal teams (Sales, Marketing, Product development, Technology development, etc.) to deliver solutions and meet client expectations
• Account Growth: Identify opportunities for account expansion, upsell and cross sell
• Communication and Reporting: Effectively communicate with clients, provide regular updates and prepare detailed reports on account performance
• Issue resolution: Address client concerns and resolve issues promptly and professionally

• Bachelor’s degree in Business, Engineering or related field
• 5+ years of experience in customer success, account management or similar customer facing roles
• Excellent communication skills, including strong verbal and written skills as well as presentation skills
• Sales and negotiation skills, ability to identify sales opportunities and negotiate effectively
• Customer service skills provide excellent customer support and build rapport with clients
• Problem solving skills, identify and resolve client issues efficiently and effectively
• Project management skills, coordinate tasks, manage timelines and ensure timely delivery of solutions
• Analytical skills, analyze data, identify trends and make informed decisions.

• Mus be familiar with security patrol operations, scheduled rounds, incident reporting, access control and perimeter checks
• Knowledge of digital solutions (Trackforce Valiant, Silvertrac, PatrolLIVE)

Our salary range is generous and we take into consideration an individual's background and experience in determining final salary; base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. 

Why Join Field AI?

We are solving one of the world’s most complex challenges: deploying robots in unstructured, previously unknown environments. Our Field Foundational Models™ set a new standard in perception, planning, localization, and manipulation, ensuring our approach is explainable and safe for deployment.

You will have the opportunity to work with a world-class team that thrives on creativity, resilience, and bold thinking. With a decade-long track record of deploying solutions in the field, winning DARPA challenge segments, and bringing expertise from organizations like DeepMind, NASA JPL, Boston Dynamics, NVIDIA, Amazon, Tesla Autopilot, Cruise Self-Driving, Zoox, Toyota Research Institute, and SpaceX, we are set to achieve our ambitious goals.

Be Part of the Next Robotics Revolution

To tackle such ambitious challenges, we need a team as unique as our vision — innovators who go beyond conventional methods and are eager to tackle tough, uncharted questions. We’re seeking individuals who challenge the status quo, dive into uncharted territory, and bring interdisciplinary expertise. Our team requires not only top AI talent but also exceptional software developers, engineers, product designers, field deployment experts, and communicators.

We are headquartered in always-sunny Mission Viejo (Irvine adjacent), Southern California and have US based and global teammates. 

Join us, shape the future, and be part of a fun, close-knit team on an exciting journey!

We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, martial status, mental or physical disability, or any other legally protected status.