Technical Account Manager
About Monte Carlo
As businesses increasingly rely on data + AI for competitive advantage, reliability has become a non-negotiable. Named a CBInsights AI100 company and described by Forbes as the "New Relic for data", Monte Carlo supports some of the world's most prestigious companies, including Fox, Roche, Honeywell, and CreditKarma to deliver trustworthy data + AI at scale.
Backed by Accel, Redpoint Ventures, Notable Capital, ICONIQ Growth, and Salesforce Ventures, Monte Carlo is powering the future of reliable data + AI.
As a Technical Account Manager (TAM), you’ll play a pivotal role in helping enterprise customers achieve reliable data at scale. You’ll combine technical know-how with strong relationship-building skills to ensure customers successfully adopt Monte Carlo across their modern data stack.
What You’ll Do
Own the technical relationship for some of Monte Carlo’s largest enterprise customers, guiding them through onboarding, integration, and ongoing success.
Partner with customer’s data engineering, analytics, and platform teams to embed Monte Carlo into their data ecosystem (e.g., Snowflake, Databricks, BigQuery, Redshift, dbt, Airflow, Kafka).
Help customers troubleshoot and understand complex data observability and pipeline challenges, collaborating closely with Monte Carlo’s Product, Support, and Engineering teams.
Serve as a trusted advisor, guiding customers on data & AI observability best practices that deliver measurable business impact.
Lead technical workshops, health checks, and account reviews to ensure long-term adoption and customer success.
Act as the voice of the customer, surfacing insights and feedback to shape Monte Carlo’s roadmap.
Partner closely with Sales Engineers and Solution Architects to design and proactively recommend strategies that help customers achieve their business objectives.
Build a deep understanding of each customer’s environment, use cases, and challenges to deliver expert technical guidance and support throughout their journey.
Create and execute a structured plan to drive efficient and optimized monitors across customer workloads.
What You Bring
5+ years in a customer-facing technical role such as Technical Account Manager, Solutions Architect, or Technical Customer Success Manager.
Understanding of modern data technologies — SQL and the major data warehouses (Snowflake, BigQuery, Redshift, Databricks) or orchestration tool (Airflow, dbt).
Strong project management skills to drive success across large, complex enterprises.
Familiarity with data & AI observability, monitoring, or observability concepts — or a strong interest in learning.
Exposure to cloud infrastructure (AWS, GCP, or Azure) and APIs.
Excellent communication and storytelling skills — able to explain technical topics clearly to both engineers and executives.
A proactive, problem-solving mindset with the ability to juggle multiple priorities in a fast-paced, customer-first environment.
Nice to Have
Previous experience in data & AI observability, monitoring, data technology, or analytics SaaS.
Background as a data engineer or analytics lead before moving into a customer-facing role.
Knowledge of data governance, cataloging, or compliance frameworks.
Familiarity with Python, SQL, and/or scripting is a plus — or a willingness to learn quickly in these areas.
Why You’ll Love Monte Carlo
Work at the forefront of the data & AI observability movement, helping top data teams prevent downtime and build trust in their data.
Collaborate with a world-class, globally distributed team that values impact, ownership, curiosity, and empathy.
Partner with some of the most data-forward organizations building the next generation of data products and insights.
Competitive compensation, meaningful equity, and comprehensive benefits.
Flexible remote work, generous PTO, and a culture built on autonomy and trust.
#LI-REMOTE
#BI-REMOTE
Come As You Are
Equality is a core tenet of Monte Carlo's culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences.
Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are proud to be recognized for our world-class employee experience:
Monte Carlo Named to American's Most Loved Workplace List 2024
Monte Carlo Named an Inc. Best Workplace for 2024
Monte Carlo Named A Top 20 ORG For Venture Capital Funded Companies, Spring 2024
Monte Carlo Named A Top 5 ORG in San Francisco, Spring 2024
Monte Carlo Named the 2025 Databricks Governance Partner of the Year
Monte Carlo #1 Data Observability Platform G2 for 8th Consecutive Quarters 2025
Beware of Imposter Recruiters and Job Scams
All official communication from our recruiting team will come from an @montecarlodata.com email address.
We will never ask candidates to provide sensitive personal information (such as bank details, social security numbers, or payment) at any stage of the recruitment process.
We will never request payment for equipment, training, or application processing.
Our open positions are always listed on our official careers page: https://jobs.ashbyhq.com/montecarlodata.
If you are contacted by someone claiming to represent Monte Carlo but you’re unsure of their legitimacy, please reach out to us directly at [email protected] before sharing any personal information.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Senior Client Solutions Manager at LinkedIn partnering with large advertisers to optimize campaigns, drive adoption of new products, and grow revenue through data-driven strategy and excellent client relationships.
Mediavine is hiring a strategic, hands-on Director of Customer Success to scale a high-touch client experience, reduce churn, and drive product adoption and revenue across a large, diverse publisher base.
A client-facing role at Palantir focused on driving platform adoption and operational impact across USG customers through relationship management, training, and feedback-driven collaboration with engineering teams.
Account Specialist (Retail Focus) responsible for translating client requirements into production/kitting instructions, coordinating vendors and manufacturing, and ensuring quality delivery and billing in a hybrid St. Charles, IL role.
Galderma is hiring a Field Access Manager in New Brunswick/Central Jersey to support patient access to biologic dermatology therapies and partner with sales and patient services to resolve complex reimbursement challenges.
Lead customer engagement and drive near-total adoption of Onebrief at U.S. Space Force Indo‑Pacific headquarters while serving as the primary technical and operational liaison.
Serve as the primary field-based liaison to ATCs, driving site readiness, operational execution, and strategic engagement to support Orca Bio’s investigational cell therapies.
Regal Rexnord is hiring a remote National Account Manager based in the Southeast/Eastern U.S. to grow distributor partnerships and accelerate market share across power transmission and motion product lines.
City Wide seeks a detail-oriented Facility Solutions Manager in Burnsville to manage client relationships, supervise contractors and night staff, and drive account growth through service excellence and upsell opportunities.
Bestow is seeking a Director, Partner Success to manage strategic enterprise carrier accounts, lead complex implementations, and drive adoption and expansion across its life-insurance SaaS platform.
OpenSesame is hiring a results-oriented Customer Success Manager to remotely manage and grow customer accounts, improving utilization, satisfaction, and renewals across a diverse elearning portfolio.
Trucordia is hiring an Account Manager - Benefits in New York to oversee employee benefits accounts, manage renewals and enrollments, and deliver strategic client service to drive retention and growth.
Bela Brand Bat is hiring a Client Relationship Manager to manage client accounts, coordinate internal teams, and drive client satisfaction for our Washington, DC production-focused business.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
