Customer Experience Specialist

MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized Customer Experience Specialist to join our company.

Our Company has the following to offer:

• Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
• Flexible working hours
• Career advancement opportunities
• Investments in the latest technology
• Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Primary Responsibilities & Skills:

• Retain and increase orders from existing and potential customers within an assigned geographical territory
• Increase customer satisfaction-emphasis on digital support, using excellent communication and telephone skills, email and virtual communication experience, and a solutions mindset
• Collaborate with internal technical teams, external strategic partners, and service teams focused on digital adoption, retention, and growth of a territory
• Monitor, assess, and communicate with supervisor potential customer-related activities, patterns and opportunities
• Utilize channels of communication between customers and laboratories, keeping customers informed of the best options and additives for successful sales outcomes through outbound follow-up calls and emails
• Demonstrate keen awareness of territory market conditions, competitive pricing, service requirements, and customer needs assessment
• Participate in laboratory-sponsored customer engagements, study clubs, conventions, seminars
• All other duties as assigned or as otherwise required

• Excellent computer knowledge and telephone skills, digital scan review preferred
• 3+ years previous experience in a dental profession preferred
• Previous experience working in a sales or telephonic sales position
• Must be a self-starter with good initiative, assertiveness, and self-motivation to resolve potential conflicts with customers
• Ability and willingness to reasonably make decisions, receive feedback and take calculated risks
• Must possess excellent time management and organizational skills with the ability to multitask and prioritize tasks with limited supervision
• Strong relationship-building and networking skills
• Associate’s, Bachelor’s degree, or equivalent experience preferred

*All new hires will be required to pass our standard employee background check*

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.