Diesel Roadside Support Specialist
This position can be located at our Lumberton, NJ Headquarters or at one of our southern NJ Diesel Maintenance shops. Ideal candidates will have prior hands-on experience in diesel vehicle repair. Great position for retired technicians!
Duties:
- Receive in-bound phone calls from Miller Truck Leasing customers and diagnose their mechanical issue
- Enter data into Miller’s Truck Leasing database
- Make outbound phone calls to dispatch appropriate service to customer
- Act as a liaison between the serving location and the customer
- Manage multiple breakdown situations on a daily basis
- Handle logistics for off-lease trucks that need maintenance and repairs
- Processing invoices as needed for roadside support services
- Other duties as needed
- Must have prior hands-on experience in diesel vehicle repair along with strong focus on customer support
- Technical School Degree or Associates Degree preferred
- Ability to resolve customer service issues by providing excellent customer service, assuring the customer is satisfied
- Ability to multi-task on the phone and on a computer at same time
- Ability to work: Monday - Friday from 3:00 PM until 11:30 PM
- Competitive Compensation: $55,000-$65,000
- Medical insurance with HSA, FSA options
- Advancement Opportunities
- Robust training
- 401K with company matching
- Laptop and cellphone
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Miller Transportation Group - Lease, Rental, Dedicated, Maintenance, and Truck Sales. The Miller Transportation Group began in 1912 as a small Ford dealership and has grown to a company that has over $200 million in revenues today. It is a family...
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