Call Center Customer Support Tech
OneTouch Direct is not your typical call center. Established in 1998, we have grown into a leading provider of contact center solutions nationwide, collaborating with Fortune 500 companies to deliver exceptional products and services. We pride ourselves on being an extension of our clients while nurturing a distinct and vibrant company culture.
As a Call Center Customer Support Tech, you will provide essential technical support and troubleshooting assistance to our customers through multiple channels including phone, chat, and email. Join our enthusiastic and fast-paced team where your contributions will make a significant impact!
Key Responsibilities:
- Offer technical support and troubleshooting assistance for customer inquiries.
- Guide customers through product setup, configuration, and usage.
- Resolve customer issues by providing clear instructions and solutions.
- Document all customer interactions and solutions in our system.
- Work collaboratively with team members to ensure high-quality customer service.
- Prior experience in a customer service or technical support role is a plus.
- Strong understanding of computer hardware, software, and operating systems.
- Exceptional problem-solving skills and effective communication.
- Able to work both independently and as a team member.
- High school diploma or equivalent required.
- The WEEKLY COMISSION will be paid as 3 tiers based on ORS Score. Based on your ORS Score depends on if you receive an additional $1, $2, or $3 an hour.
- To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
- If you have more than 150 hours you will be paid additional $1 for every hour worked for the month.
- Full-Time Hours: 40 hours per week schedule!
- GREAT Earning opportunities: Competitive hourly pay
- Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call-taking!
- Benefits: Health Care Plan (Medical, Dental & Vision)
- Growth: Opportunity for professional advancement as we grow!
- Culture: Diverse, welcoming culture with Employee Resource Groups
Average salary estimate
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OneTouch Direct, headquartered in Tampa, Florida, is an international sales and marketing company providing direct marketing strategies and call center solutions in consumer and B2B segments. OneTouch Direct has offices in New Jersey, New York an...
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