Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.

We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

At Vynca, our mission is to provide comprehensive care for more quality days at home.

About the job

Internal Title: Outreach Specialist

The ideal candidate should be self-motivated, compassionate, and have a strong background in motivational interviewing and patient outreach. In this role, you will be conducting outreach calls to potential palliative care eligible patients. The Outreach Specialist will provide patient education about the services we provide, education on palliative care, and an introduction to VyncaCare. The person in this role will be highly motivated to develop growth of the palliative care program with core attention to census growth by outreach to patients, families, and healthcare organizations. In addition, you will be expected to provide qualitative and quantitative insights and feedback on your outreach efforts. All work will occur in partnership with the market and business development team.

What you’ll do

• Conduct direct telephonic outreach to patients on provided list

• Follow standard messaging provided by VyncaCare while following the highest standard of customer service 

• Act as a liaison for the patient and practice by directing calls to other appropriate individuals or departments as needed

• Respond to incoming and outgoing calls, texts, and emails by providing direction to patients' questions and/or concerns

• Educate patients on services offered by the practice(s)

• Identify outreach trends and report back findings to the team, share creative ideas for increasing patient visits

• Maintain confidentiality of sensitive patient information

• Maintain a good collaborative working relationship with your designated market team & practice leadership team

• Conduct outreach to community partners to develop, improve and sustain relationships with referral sources.

• Coordinate the organization’s efforts to manage and grow enrollment for targeted regions, including tracking and ensuring systematic outreach to encourage referrals

Your experience & qualifications

• Willing and able to work Monday-Friday, 8:30am-5pm Pacific Time, with the possibility of overtime

• 2 years of healthcare experience required, call center experience highly preferred

• 1 year of telephonic customer service experience

• Understanding of, and experience with, call center performance operations

• Experience working in a medical practice or healthcare setting

• Experience & comfort using technologies such as a computer, telephone, and various types of electronic health record (EHR) platforms to document patient interactions and schedule patients for appointments

• Must possess strong organizational skills

• Ability to work independently

• Proficient with Microsoft and Google applications

• Strong communication skills

• Exceptional motivational skills, including conflict/dispute resolution techniques

• Must have access to reliable internet connection

Preferred qualifications

• Bilingual (English/Spanish)

• Experience working in Salesforce, or related CRM

• Medical Terminology certification

Keywords: Patient Engagement, Healthcare Customer Service, Patient Outreach, Enrollments, Cold Calling

Additional Information

• The hiring process for this role consists of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.

• Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.

• Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.

• Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against COVID-19 and influenza. Requests for religious or medical accommodations will be considered but may not always be approved.

• Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.

• Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.