Eligibility Worker (Human Services Specialist 3) - job 1 of 4

Initial Posting Date:

09/03/2025

Application Deadline:

09/17/2025

Agency:

Department of Human Services

Salary Range:

$4,023 - $5,575

Position Type:

Employee

Position Title:

Eligibility Worker (Human Services Specialist 3)

Job Description:

Opportunity awaits!

Step into a role where your efforts directly empower Oregonians to rise above poverty—become a key player in the Oregon Eligibility Partnership and facilitate access to vital services that foster equity and well-being.

As an Eligibility Worker, you will work in our Baker City office assisting Oregonians in-person. This position engages with customers onsite to provide support and guidance.

Summary of Duties

As an Eligibility Worker (Human Services Specialist 3), you will:

• Perform eligibility determinations, redeterminations, periodic reviews, and updates to changes for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.

• Interview applicants in person and by phone to gather information needed to assess and determine if there is a need for services and benefits.

• Assessing client family strengths and needs, connecting families to other resources and programs.

• You will update narrative report summarizing new information from client and collateral sources.

Learn more about our programs, as your work providing services will be through the Oregon Eligibility Partnership (OEP). 

Minimum Qualifications

• Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation.

• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

We are looking for candidates with:

• Prior experience working in a human or social services setting, interviewing customers.

• Experience in communicating both verbally and in writing, complex and technical information in an understandable language to individuals with diverse educational, linguistic, cultural backgrounds. 

• Experience researching, interpreting, and applying policies and regulations in a work environment with frequently changing processes.

• Demonstrated attention to detail through tasks such as maintaining accurate client records, managing workload priorities, and meeting deadlines.

Working Conditions

• Work is conducted in offices and other program sites assisting Oregonians in-person.

• May interact with clients who are under emotional or financial stress.

• May require sitting at a terminal or telephone for prolonged periods of the workday.

Attention all candidates!

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• A valid driver’s license and acceptable driving record is required for this position.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Yvette Medford. If you contact the recruiter, please include the job requisition number.

• Email: yvette.c.medford@odhs.oregon.gov

• Phone (call or text): 541-709-0306

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