IT Support Engineer I - job 1 of 2
M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.
Job Summary:
Provides first level support for all end-users within the Company.
Duties and Responsibilities:
- Provides phone support to all divisions with computer applications and hardware issues including Pivotal, Microsoft Office and JD Edwards applications.
- Identifies, researches, and resolves technical problems. Documents, tracks, and monitors the problem to ensure a timely resolution.
- Configures computer systems for all end-users. Handles installation and troubleshooting for model broadband connection issues.
- Conducts new employee classes covering basic PC functions, Outlook and CFT training. Creates documentation for new computer builds.
- Performs all other duties as required.
Work Conditions:
- Rotating shift.
- Weekend work required.
- Travel needed occasionally.
- Some lifting may be required.
Minimum Education Experience:
Bachelor’s Degree in Computer Science or other related field and 1-3 years of experience in a help desk environment.
Skills and Abilities:
- Knowledge of general computer applications including Microsoft Office and Windows.
- Excellent verbal and written communication skills.
- Ability to quickly identify and resolve problems/issues.
- Detail oriented with excellent customer service skills.
- Ability to handle multiple tasks simultaneously.
M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.
We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
#IND123
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Hireframe is hiring a detail-oriented remote Salesforce Administrator to manage data quality, user support, and Salesforce configuration for Sales Operations.
Senior security leader needed to manage SOC operations, threat detection and incident response for a regulated healthcare environment, improving detection, response, and resilience across the enterprise.
Spend your summer at Uline’s Pleasant Prairie headquarters as a Database Administrator Intern, supporting database maintenance, security, and development processes while learning from experienced IT professionals.
Polaris is hiring a Database Engineer to lead design and performance tuning of SQL Server environments across on-prem and cloud platforms to support enterprise systems.
Experienced Senior Network Administrator & Systems Engineer needed at a long-standing MSP to lead escalations, design secure multi-site environments, and mentor support teams from the Delray Beach office.
Elsevier is hiring a Security Engineer III to support global incident response and security operations from its Philadelphia Tech Hub in a hybrid, full-time role.
Lead and grow Gemini's Platform Security function—providing strategic, hands-on technical leadership to secure cloud-native infrastructure across AWS and Kubernetes environments.
Grammarly is hiring a Security Engineer to design secure architectures, implement AI-driven security automation, and partner with cross-functional teams to protect a large-scale SaaS product.
Experienced virtualization and network engineer needed to support and maintain a VMware SDDC test environment for a Government customer, with emphasis on NSX, vSphere/vSAN, and DoD compliance.
Truliant is hiring a Windows Desktop Engineer Specialist to architect, automate, and support secure Windows desktop environments and endpoint solutions for a fast-paced, member-focused credit union.
RRD is hiring a Director of Network Engineering to lead network architecture, automation, and operations for a secure, scalable, and observability-driven global network platform.
Experienced offensive security professional wanted to perform adversary emulation, develop red team tradecraft, and deliver technical findings for federal and commercial clients at a Veteran-founded cybersecurity firm.
Lead NVIDIA’s Digital Employee Experience strategy and programs to create frictionless, measurable IT experiences across the full employee lifecycle.
When our co-founder Irving Schottenstein was asked what he thought was our most important core value, he replied, "Always remember to treat our customers right". As a result, honesty, integrity and treating our customers right guide all of our act...
14 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
