Technical Support Technician I

Overview

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2025!

Position Summary:

The primary job function of a Technical Support Technician is to be responsible for planning, upgrading, installing, configuring, troubleshooting, and maintaining hardware and software related end-user computing devices such as desktop, laptop, mobile devices, their peripherals and related technologies. 

Geo-Salary Information

State specific pay scales for this role are as follows:

$50,056 to $90,100  (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$45,505 to $81,909 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$40,955 to $73,718  (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities

Essential Job Functions:

• Provide day to day technical and operational support for Desktop and Laptop computers including complex technical support troubleshooting, system monitoring, and hardware and software upgrade, setup, installation. 80%
• Plan and execute new deployments, upgrades, and technology refreshes. 10%
• Schedules and/or coordinates vendor service calls e.g. repair, installation, equipment recovery, and preventive maintenance. 10%
• Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week.
• Other functions may be assigned

Qualifications

Education:

• Worker characteristics are normally acquired through completion of a 2-year undergraduate degree in computer science, information systems or related field. 
• Completion of related industry certifications such as CompTIA A+ recommended.

Experience:

• 1-3 years of prior end-user Computing Support including configuration, installation, upgrade planning, and troubleshooting complex operating system and hardware issues.

Preferred:

• Prior working experience with Mercury Insurance

Knowledge and Skills:  

• Experience in supporting, upgrading and evaluating Windows Operating Systems, Microsoft Office applications, Android or IOS operating systems and related hardware and software systems.
• Experience with end-user device scripting, packaging and imaging technologies.
• Experience with end-user device security and endpoint management and protection technologies.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Follows end-user computing processes and procedures and may make recommendations to these processes.
• Require excellent teamwork and interpersonal skills; ability to communicate complicated concepts to both management and technical staff and thrive in cross-functional environment is highly recommended. 
• Must be able to travel to remote company locations and be available to work extended hours and/or weekends on short notice. 

About the Company

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

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Perks and Benefits

We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

Pay Range