Partnerships Manager

MATTER’s mission is to accelerate the pace of change of healthcare.

We believe that collaboration between entrepreneurs and industry leaders is the fastest, most effective way to accelerate innovation, advance care and improve lives. MATTER is organized as a not-for-profit company and was built to be a neutral platform where entrepreneurs can come together with industry leaders, scientists and clinicians from across the globe to collaborate on developing next-generation healthcare and life sciences solutions.

About the Role

MATTER is looking for a Partnerships Manager to join our Partnerships & Corporate Innovation team — someone who is passionate about the opportunity for new technologies to improve health and healthcare and who thrives on building strong, long-lasting client relationships.

In this role, you will be responsible for managing a subset of MATTER’s partner accounts, ensuring high-quality execution across programs and engagements and delivering a concierge-level partner experience. You will work cross-functionally with internal MATTER teams to help partners achieve their objectives through creative, innovative solutions. The Partnerships Manager is both a relationship-builder and an execution-focused “doer,” able to manage multiple priorities in a fast-paced, collaborative environment.

The person in this role will:

• Serve as the lead point of contact for all activities within a subset of MATTER partners.
• Build and maintain strong, long-lasting client relationships and develop trusted advisor relationships with partner stakeholders and executive sponsors.
• Develop and manage timelines across key partner engagements to ensure clarity, accountability and on-time delivery.
• Work cross-functionally with internal MATTER teams to accomplish partner objectives and deliver high-quality solutions.
• Identify, create and implement processes that align internal and external stakeholders and deliver a seamless, concierge-level partner experience.
• Contribute to the exploration and pursuit of business development opportunities within existing accounts, from solution ideation through client presentation.
• Demonstrate strong storytelling and presentation skills, including the ability to create compelling decks and present solutions to partners.
• Ensure the timely and successful delivery of MATTER’s solutions according to partner needs and objectives.
• Clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.
• Prepare reports on account status and support contract renewals.
• Assist with challenging partner requests or issue escalations as needed.

Qualifications

• 3–5+ years of experience in account management, partnerships, client services, or a related role.
• Demonstrated ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-suite.
• Solid experience with CRM software (HubSpot preferred) and Microsoft Office, particularly PowerPoint and Excel.
• Proven experience delivering client-focused solutions that address partner needs and objectives.
• Strong ability to manage multiple projects simultaneously while maintaining attention to detail.
• Demonstrated ability to brainstorm solutions, implement new processes and assess effectiveness.
• Excellent listening, negotiation and presentation skills.
• Healthcare experience is required.
• BA/BS degree in Business Administration, Sales or a related field.
• Candidates for this position must live in the Chicago area.

MATTER team members are united behind our mission to accelerate the pace of change of healthcare. Our employees are our most important asset in achieving this mission and that's why we are proud to invest in our team. Our employees enjoy industry-leading benefits, including:

• Choice of numerous medical, dental and vision insurance plan options
• Opportunity to participate in a 403(b) retirement plan and contribute to FSA plans for tax-free support of medical, child care and transit expenses
• Monthly cell phone stipend that is not taxed
• Unlimited paid time off, because we believe that time devoted to yourself and those in your life is fundamental to good health
• Annual company-wide winter break between Christmas and New Year's

Beyond our comprehensive benefits package, our employees have unparalleled opportunities to expand their professional careers and be part of a vibrant community seeking to improve healthcare for all. Additional perks of being part of the MATTER team include:

• Expanding your professional network across the healthcare and entrepreneurial ecosystems
• Engaging with some of the most innovative thinkers in healthcare
• Growing skills and knowledge with continuous learning, including dedicated company-wide time to learning each month and periodic workshops for our team
• Working with a diverse team that is passionate about our work and cares about one other
• Owning your work, with unbounded opportunities to stretch, learn and lead

Our Values

We recruit people to join our team who are passionate about our mission and embrace our core values:

• Never stop experimenting (try. assess. learn. iterate. repeat.)
• Be the host (be warm, welcoming and gracious)
• Turn over rocks (stay perpetually curious and you’ll find treasures where you least expect them)
• Make others successful (by helping others, you help yourself)
• Speak your mind (be authentic and straightforward in your thoughts, words and deeds)

MATTER welcomes and actively encourages individuals of diverse ethnic and racial backgrounds to apply for this position. We are committed to building and sustaining an inclusive and equitable working environment for our team and our community.

About MATTER

At MATTER, we believe collaboration is the best way to improve healthcare. The MATTER collaborative includes more than 1,000 current and alumni startups from around the world, working together with dozens of hospitals and health systems, universities and industry-leading companies to build the future of healthcare. Together we are accelerating innovation, advancing care and improving lives. For more information, visit matter.health and follow @MATTERhealth.