Enrollment Support Specialist

About Mastery:

Founded in 2001, Mastery Schools is a public charter network of 23 K-12 schools in Philadelphia and Camden, serving more than 14,000 students. 

At Mastery, we’re on a mission to provide all students with the academic and personal skills they need to succeed after graduation and pursue their dreams. Student achievement is not just a goal for our organization; it's the reason we exist, and every member of our team is dedicated to securing student success. We are also committed to pursuing equity, actively disrupting systemic racism, and addressing the disparities that limit our students' choices. 

Our culture is built on respect, service, and the belief that the success of our students, their families, and the communities we serve will help us achieve our mission. We foster a positive, open, and inclusive environment where honesty, humor, and continuous improvement are celebrated. 

Join us in creating a model urban school district that serves all students with excellence. Together, we can make a lasting impact.

Position Summary:

The Enrollment Support Specialist (ESS) plays a key role in helping new families enroll their students at Mastery Schools. As part of the Operations team and Network Enrollment Team, this position supports Philadelphia schools and/or Camden schools by assisting with student recruitment efforts, ultimately helping schools meet and maintain their enrollment goals throughout the year. The ESS is responsible for guiding Philadelphia and/or Camden families through the enrollment process, including identifying the most suitable Mastery school for them, answering questions, assisting with applications, and ensuring a positive first experience with Mastery Schools. This part-time role up to 25-29 hours per week. 

• Guide families through the enrollment process, including identifying the best Mastery school for their child, answering questions, and assisting with applications.
• Provide customer service via phone, text, email, and LiveChat to respond to inquiries from parents, staff, and community partners.
• Manage lead cultivation in HubSpot, contacting interested families daily and meeting weekly conversion and outreach goals.
• Transition enrolled families to school-based operations teams for registration completion.
• Conduct outreach efforts such as referral calls, emails, canvassing, phone banking, and event support to drive student enrollment.
• Support school-based enrollment initiatives and events to increase student recruitment and retention.
• Build and maintain relationships with local community centers, daycares, and pre-K programs (especially in Camden) to promote Mastery Schools.
• Maintain accurate records in multiple software systems, ensuring confidentiality.
• Communicate professionally and effectively, including drafting written correspondence, brochures, and flyers.
• Collaborate with other ESS team members and school-based operations teams as needed.
• Attend all required meetings and training sessions. 

• Excellence in customer service.
• Highly motivated with strong organizational skills; able to manage multiple tasks simultaneously.
• Strong telephone and interpersonal communication skills.
• Demonstrated ability to establish and maintain positive working relationships with students, parents, staff, coworkers and the public, as well as collaborate effectively.
• Creative thinker and problem solver.
• Self-aware, culturally competent, and committed to an anti-racist mindset.
• Proficiency with Google Sheets and Outlook.
• Spanish language fluency required for Camden-based ESS (preferred for Philadelphia-based ESS).

• High School Diploma or GED required.
• At least one (1) year prior experience in a high-paced customer support role (retail, call center, reception/front desk operations, etc).
• Experience working with families and individuals from diverse ethnic, racial, and socio-economic backgrounds.
• Community-based canvassing experience is a plus.

• Ability to physically perform the essential duties of the role as outlined above, and to work in the environmental conditions required, such as traveling to network campuses, monitoring and interacting with students, in-person facilitation of trainings, etc.
• This role may require frequent travel between multiple locations. Reliable transportation is essential to fulfill job responsibilities.

• Enrollment Support Specialist at Mastery can expect a starting salary between $23.00 - $27.00, based on education and experience, with opportunities for growth as your career progresses. Each offer is made in alignment with Mastery’s compensation philosophy and commitment to pay equity, ensuring fairness and consistency across our team.

Mastery's Benefits Package:

We offer a full benefits program and opportunities for professional growth. Some of our most popular benefits include our 403(b) retirement plan for PA employees (with a 5% match from Mastery), enrollment in the State of New Jersey Pension Plan for NJ employees, a robust Employee Assistance Program, mental health and counseling programs, an annual Professional Development Fund, and discounts and perks at a myriad of retailers, travel organizations, insurance providers, and so much more, as well as a Benefits VIP Helpdesk to help you navigate various benefits-related topics. Please go here to see all of our Benefits offerings!

Annual Calendar:

As you plan to make Mastery your new work home, please feel free to review our Calendar for the 25/26 School Year. We like to think our calendar is a benefit of working here too!

Why You Should Apply:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. Mastery may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.