Senior Specialist, Product Management - job 1 of 2

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Management

The North America Digital Payments (NAM DP) group is seeking a Senior Specialist in Product Management to drive optimization of digital payments solutions among North American banks.

NAM DP partners with leading global consumer technology companies and the nation's largest banks to deliver the payment solutions that fuel e-commerce. Every time you make a purchase using your phone, an app, or a browser, you are benefiting from the solutions managed by this team. We build and scale the infrastructure that powers e-commerce.

As Product Managers focused on commercialization, our team is committed to nurturing new technologies, establishing product-market fit through pilots and customer co-innovation, and then scaling these solutions to widespread adoption.

The Senior Specialist, Product Management, will be responsible for overseeing a product roadmap of tools that help banks enable smooth, secure digital payments experiences. Additionally, this role will provide customers with one-to-one and one-to-many support, training, and engagement.

Key Responsibilities:
- Manage the product roadmap for Mastercard's tokenization self-service portal and solution suite.
- Develop and implement a customer enablement strategy to scale adoption and optimize these solutions.
- Engage with customers to understand their digital needs and objectives, providing tailored expert support.
- Utilize data and analytics to assess program performance, identify market opportunities, and drive improvements.

About You:
- Intellectually curious and comfortable with complex subject matter.
- Excellent customer skills, including active listening, audience awareness, skill-building, and written communication.
- Thrives on tackling complex, cross-collaborative challenges.
- Prior experience with digital payments is a plus but not required.
- Experience in relationship management and direct interaction with external customers is a plus.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges

Purchase, New York: $114,000 - $182,000 USD

Arlington, Virginia: $114,000 - $182,000 USD

Miami, Florida: $99,000 - $158,000 USD

O'Fallon, Missouri: $99,000 - $158,000 USD