Manager, Cyber and Technology E&O Claims

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. Because, at Markel, the work you do gives people the confidence to move forward and seize opportunities. Whether you’re wild about horses, bananas for boats or driven by data, you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

This position will be responsible for managing a team of claims examiners possessing varied experience levels. This position will oversee the resolution of cyber, technology errors & omissions, and privacy liability claims with low to high complexity and provide direction, coaching, and training. This position will report to the Director or Senior Director of claims and be responsible for conveying the organization’s objectives and priorities to staff and measure progress towards stated goals.

Responsibilities

• Direct and monitor assignments of new loss activity
• Review and approve correspondence and reports
• Review and approve reserves and settlements in excess of claims examiner’s authority
• Investigate and analyze coverage under primary and excess cyber and technology errors & omissions policies; make coverage determinations; draft routine and complex coverage correspondence; effectively communicate coverage positions to policyholders and other partners; manage claims involving coverage litigation.
• Support distribution of cyber incident response services
• Investigate, negotiate and settle complex primary and excess policy cyber, technology errors & omissions, and privacy liability claims.
• Make recommendations concerning reserve changes to Director or senior management.
• Participate in review and discussion of large loss activity with interested collaborators (Underwriting, Product Line Leadership, Actuarial, Executive Management)
• Ensure that team adheres to Fair Claims Practices regulations and internal Claims Quality Performance Objectives
• Assess and evaluate individual claims examiner and team performance, provide feedback and develop training needs
• Prepare and distribute reports by collecting and summarizing information
• Communicate with underwriting as needed to manage claims and to alert of any significant developments
• Foster and encourage strong relationships with internal team members
• Promote and enhance strong relationships with customers and channel partners
• Participate in special projects as requested
• Travel to other claim offices, mediations, trials, and conferences as required and when appropriate

Education

• Bachelor’s degree or equivalent work experience
• JD, advanced degree, or focused technical degree preferred

Certification

• Must have or be eligible to receive claims adjuster license
• Successful achievement of industry designations or plans to do so is a plus

Work Experience

• Minimum of 5 years of relevant claims experience, preferably in cyber or professional liability
• Excess liability (quota share, first layer and high layer) claims experience preferred
• Prior management experience preferred

Skillsets

• Ability to work in a team environment
• Excellent written and oral communication skills
• Strong analytical and problem-solving skills
• Strong organization and time management skills
• Ability to deliver outstanding customer service
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
• Strong desire for continuous improvement. 

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. 

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life. 
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. 
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.  
• Markel offers hybrid working schedules of 3 days in the office and 2 days remote.  

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

The base salary range for the Claims Manager position is $100k - $140k/year with 35% bonus potential.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information.

Therefore, for your safety, please note that:

• All legitimate job postings with Markel will be posted on No other URL should be trusted for job Markel Group Careers.
• All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. 

Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The salary for the position is $96,200 - $134,090 with a 25% bonus potential.