Member Engagement Specialist

MEET MAE

Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users.

Digital solutions to address cultural deficits in care are at the forefront of femtech innovation and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve the outcomes for mothers and birthing people, while also reducing clinical costs of care, at impactful scale. See what we’re doing at www.meetmae.com and @maehealthinc on Instagram.

At Mae, we are: 

• Solution-Oriented. We make every problem an opportunity to improve.
• Curious. We demonstrate focused curiosity.
• Mission-connected. We ensure mamas and doulas are heard.
• Adaptable. We learn, adapt, and execute.
• Data-driven. We quantify the uncertainty.
• Accountable. We own our decisions and their outcomes.
• Transparent. We don’t hide the hard stuff.

Mae is looking for a Member Engagement Specialist to support expectant and new mothers enrolled in Mae’s program. This role will be responsible for educating members on doula support, matching members with doulas, scheduling doula sessions, and driving member adherence.. This role will partner with Mae’s geographic market teams, Care Coordinators, and Doula Experience Specialist team to facilitate a seamless experience and improved outcomes for Mae members.

Key Responsibilities include: 

• Place a high volume of outbound outreach calls to engage enrolled members in doula support through providing education on and address concerns about doula services and collecting member information needed to support  leading right-fit member-doula matching 
• Track doula visit completion and follow up with members who have missed or rescheduled visits to encourage continued engagement 
• Build relationships with members throughout their perinatal journey with Mae
• Outreach against defined targets to support team in achieving member-level doula utilization goals
• Collaborate with Doula Experience Specialist team to ensure timely doula-to-member communications, rematches, and doula visit confirmation 
• Monitor doula match success and satisfaction; provide mediation or reassignment support when needed 
• Document all member interactions and outreach outcomes based on Mae requirements 
• Support overall member engagement efforts, as needed, including member assessments
• Participate in team meetings, training sessions, and report outs

• 2-3 years of member / customer service experience 
• Self driven towards goals achievement
• Highly organized and able to manage time effectively
• Experience working in an environment that required high outbound call volumes
• Comfort with managing priorities that may change on a daily or weekly basis
• Empathy in human interaction and desire to improve health of individual and whole communities 
• Maternal health experience preferred

• Position type: 1099 Contract 
• Contract Length: 6 months with potential for extension
• Working Hours: Monday - Friday, 9am - 5pm EST
• Compensation:  $25/hr - $28/hr
• Daily outreach expectations: A minimum of 50 outreach attempts per day, primarily phone calls
• Flexible U.S. work location 

All your information will be kept confidential according to EEO guidelines.

We are currently only hiring US based applicants and are unable to sponsor visas. 

Mae Health Participates in E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.