Implementation Engineer (ERP Integrations)

About Canals

Canals is a bootstrapped, profitable startup transforming wholesale distribution — a trillion-dollar industry — with AI. Our platform integrates seamlessly with the systems distributors already use, automating critical workflows and reducing failure points in moving physical goods across the globe.

We’re a 55-person, fully remote team operating at millions in ARR and growing rapidly — all without outside funding.

The Opportunity

We’re hiring Implementation Engineers (ERP Integrations) to help customers connect their ERP systems — including Eclipse, P21, and Infor — with Canals.

You’ll play a central role in onboarding and implementation: configuring integrations, validating data flows, and becoming an expert in how Canals interacts with distributor ERPs. You’ll support customers both pre-sale and post-sale, joining technical discovery calls when ERP-specific guidance is needed and owning the hands-on integration work once a customer signs.

This is a technical, customer-facing role ideal for someone who enjoys understanding how systems communicate and wants to build deep expertise in the ERP ecosystem.

What You’ll Do

• Implement integrations between Canals and integration partners, including ERPs (Eclipse, P21, Infor), using standardized templates and API credentials

• Become an ERP subject-matter expert, understanding how each system handles data, access, authentication, and configuration.

• Join pre-sale discovery calls to evaluate feasibility and answer ERP-specific technical questions.

• Lead post-sale integration work: collect access details, configure endpoints, test connectivity, and validate end-to-end data flow.

• Troubleshoot integration issues, escalating to the Lead Support Engineer or Engineering when needed.

• Participate in customer onboarding and go-live calls as the technical owner of the integration process.

• Document integration steps, ERP nuances, and repeatable best practices for internal and customer use.

• Collaborate closely with Customer Success, Support, Product, and Engineering to ensure each integration goes live smoothly.

• Occasionally cover on support (Zendesk) as needed.

What You’ll Bring

• 2–4 years in a technical implementation, technical support, integrations, or customer engineering role at a SaaS company.

• Excitement to work directly with customers, managing implementations and troubleshooting integration issues.

• Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads.

• Experience with ERPs or a strong desire to learn systems like Eclipse, P21, and Infor in depth.

• Strong communication skills — able to explain technical concepts clearly to both technical and non-technical users.

• Excellent organization and project management abilities.

• Comfort working in a fast-moving, fully remote environment with high ownership.

• English proficiency required; Spanish or Portuguese a plus.

Why Join Canals

• Bootstrapped & profitable: Stability and autonomy — no fundraising distractions or shifting investor goals.

• High impact: You’ll directly shape how distributors implement and scale AI across their operations.

• Collaborative culture: Work with engineers, CSMs, and product leaders solving real industry problems.

• Remote-first flexibility: Work anywhere in North or South America.

• Product-market fit: Customers love what we’ve built — and growth is accelerating.

• Tight-knit, low-ego team: Join a group of builders passionate about excellence.