Wholesale Coordinating Supervisor - In Office / Remote

 At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

• Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
• A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
• Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!

The Wholesale Coordinating Supervisor is responsible for overseeing the daily operations of the Wholesale Coordinating team. This role ensures the efficient and compliant coordination of loan files in accordance with FHA, State, and Investor regulations, while maintaining the marketable quality of each loan.

Job Responsibilities:

• Remotely lead, coach, and supervise Coordinators, Team Leads, and Support Staff. Remote supervision includes, but is not limited to:
• Performance management via virtual meetings, messaging, phone communication, emails, etc.
• Work cohesively with management to implement and streamline processes, build, and analyze reports, etc.
• Identify need for additional tools/job aids and implement/create/revise accordingly.
• Assist Coordinators and Team Leads with pipeline management, both daily and for PTO.
• Escalate files/conditions to management; must be proficient in FHA and proprietary reverse guidelines.
• Submit exception requests
• Review Team Lead/Coordinator questions and provide feedback and/or training/coaching in accordance with company policies and SLAs.
• Attend and/or assist and/or initiate partner calls to ensure quality service and/or discuss complex files.
• Provide collaboration when coordinating/initiating team building activities, employee appreciation gifts/incentives, etc.
• Analyze Credit, income, tax returns and asset documents.
• Must be able to demonstrate a strong understanding of reverse mortgage guidelines including financial assessment requirements.
• Strong customer service and communication skills are necessary.
• Work cohesively with partners, borrowers, underwriters, closers, AMC’s, title companies, and sales team members.
• Strong pipeline management skills required.
• Must have the ability to present/speak to large groups both in person and remotely. This includes but is not limited to:
• Direct reports, management; including senior management, internal colleagues, broker and PA partners and other parties associated with other external relationships.
• As an exempt position, this role may require additional hours based on company needs.

• Previous supervisory experience is highly preferred.
• Previous reverse mortgage processing/pipeline management experience highly preferred.
• Reverse mortgage experience is required.
• Excellent verbal and written communication skills.
• Strong time management and prioritization skills and ability to meet deadlines.

• Working in a growing and dynamic industry
• Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is an Exempt role
• Target base salary range is 75 - 80K, which is based on various factors including skills and work experience.
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.

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