Senior ServiceNow Implementation Specialist with App Engine and SPM

Overview

LMI is seeking a skilled Senior ServiceNow Implementation Specialist for a Federal DoD client. Active Secret Clearance Required. A successful ServiceNow Implementation Specialist will demonstrate competency in ServiceNow, requirements analysis, critical thinking, and business growth while upholding the highest standard of ethical behavior. This is a fully remote position.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities

Responsibilities:

• Deliver full implementation life cycle expertise to support the deployment of ServiceNow modules into complex client environments
• Conduct Process Engineering workshops to support discovery and requirement refinement prior to the start of integration activities.
• Develop a strong understanding of the customer’s ServiceNow requirements and related business needs/outcomes.
• Work with Agile teams and methodologies in a virtual environment.
• Coordinate with client stakeholders to understand the mission needs of the client and implement those requirements in ServiceNow
• Provide technical expertise on all technical questions related to assigned implementation on the ServiceNow platform.
• Deliver in-progress and final capability demonstrations of ServiceNow implementation to client stakeholders
• Implement configurations and customizations for multiple customers.
• Architect and manage ServiceNow integrations across complex systems and data sources
• Create and manage business rules, UI actions, workflows, reports, dashboards, user portals and workspaces.

Qualifications

Required Experience

• Active Secret Clearance - note that only US Citizens can obtain a clearance
• Undergraduate degree required. Degree in engineering, finance, economics, operations research, mathematics, or a related discipline preferred. 
• This position requires ten (10) or more years’ work experience.
• Five (5) or more years’ experience in the administration, configuration, or implementation of the ServiceNow platform or applications.
• Demonstrated experience with App Engine and SPM
• Specific demonstrated experience in HR Service Delivery (HRSD), Integrated Risk Management (IRM), and/or Application Engine required. Application MUST possesses certifications.
• Demonstrated experience implementing ServiceNow modules to clients in the US Federal Government, ideally within the Department of Defense.
• Some travel may be required within CONUS only

Desired Certifications

• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist

Target Salary Range- $$110,000 - $189,000

Disclaimer:  

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.  

EEO Statement

LMI is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.