Applications Support Analyst or Sr. Applications Support Analyst

About The Company

Utah Retirement Systems provides benefits for state and other Utah Public employees through the work of two divisions. The Retirement Office administers pension and retirement benefits.  PEHP Health & Benefits specializes in medical, dental, life, and other benefits.  We take pride in providing a peace of mind for thousands of Utah families.  We are committed to our public mission and maintaining a positive team environment.  We offer a competitive salary, and our benefits far exceed what most modern employers offer.

Job Description

This job may be filled at any of the levels listed below.

Applications Support Analyst- Min: $75,160/yr.  Max:  $95,824/yr.

Sr. Applications Support Analyst- Min: $83,039/yr.  Max: $105,877/yr.

POSITION SUMMARY

Performs a variety of working level analyst functions involving complex technical duties related to timely and reliable functioning of computer software programs. The Application Support Analyst’s role is to deliver support to end users in the organization on the use of various types of software programs and data efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all departments. The Application Support Analyst is also responsible for assisting in the design, delivery, and improvement of purchased software applications, training programs and related coursework.

ESSENTIAL DUTIES & RESPONSIBILITIES

Required Experience

Applications Support Analyst

Bachelors Degree in Computer Information Systems, Business or a related field and Four (4) years of progressively responsible experience performing organizational management, application programming, business management; OR an equivalent combination of education and experience.

An emphasis in Information Technology and Systems Analysis is preferred.

Sr. Applications Support Analyst                               

Bachelor’s Degree in Computer Information Systems, Business, or a related field and seven (7) years of progressively responsible experience performing organizational management, application programming and support, business management; OR an equivalent combination of education and experience.

An emphasis in information technology, data, and systems analysis is preferred.

Knowledge, Skills, and Abilities

Requires a working knowledge of: Information system management concepts; office management practices and procedures; systems analysis and design; Batch, on-line, distributive, and manual systems; data analysis, troubleshooting data management; internal control principles and methods of application, computer operations and database interfaces and data flow; methods and standards for project control; data communication concepts; documentation procedures; public relations and communications techniques; working knowledge of generally accepted accounting principles.

Must have the ability to analyze and solve a variety of problems relating to system account information; communicate effectively verbally and in writing with technical and non-technical staff; ability to follow written and verbal instructions; establish and maintain effective working relationships with executives, administrators, managers, professionals, department heads, and co-workers; work independently and deal effectively with stress caused by work load and time deadlines;

Requires proven experience with troubleshooting principles, methodologies, and issue resolution techniques; Knowledge of programming languages and techniques, including VBScript, Workflow, Microsoft Visual Studio .Net, C#, SQL Server Management Studio, SQL Server Reporting Services;

In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft Word, Excel, PowerPoint and SharePoint; Ability to develop and interpret technical documentation for training and end user procedures; Knowledge of trends in technology relating to software applications.

Work Environment

Incumbent performs in a typical office setting with appropriate climate controls. Tasks require a variety of physical activities which do not generally involve muscular strain, but do require activities related to walking, standing, stooping, sitting, reaching, talking, hearing and seeing. Common eye, hand, finger dexterity required to perform essential functions.