LN Venues, Operations Manager - Brooklyn Bowl Philly

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Brooklyn Bowl Philadelphia will be following in the footsteps of our original Brooklyn location, noted as “one of the most incredible places on Earth,” by Rolling Stone. Brooklyn Bowl Philadelphia is the ultimate night out, with its groundbreaking integration of premiere music, 24 lanes of bowling, 2 bars, featuring locally crafted beers, and food by the acclaimed Blue Ribbon restaurant group. Located in the heart of the historic Fishtown neighborhood, adjacent to The Fillmore and The Punchline in what has become a burgeoning entertainment district.

Wearing its homegrown values on its sleeve, Brooklyn Bowl is committed to locally made products, environment sustainability, and boasts an unprecedented combination of top-flight music, bowling, beer, and food.

THE JOB

This position is responsible for assisting the Director of Operations in overseeing all aspects of food, beverage and bowling. The incumbent will be responsible for achieving guest service standards, revenue and income objectives, market share objectives; assisting with enforcing policies and procedures; monitoring budget(s) to ensure the profitable operation of Brooklyn Bowl Philly.

WHAT THIS ROLE WILL DO

• Review activities in all areas: the restaurant, bars, bowling lanes, service areas, etc. in order to gauge and improve staffing levels, working conditions, and other matters which influence quality guest service and profitability.

• Partner with the General Manager to establish standards, guidelines, and objectives, and maintain other administrative processes such as staffing to ensure proper planning and efficient operation of assigned areas.

• Monitor and evaluate the performance of all food, beverage, and bowling areas, in order to facilitate ongoing improvement of operations and financial return.

• Review schedules to ensure appropriate coverage based on projected business volume prior to being posted.

• Review ongoing opportunities such as cost of sales, inventory par levels, and general policies and procedures in order to most effectively implement changes to improve operations and most efficiently allocate resources.

• Assist with pre-screening potential candidates, retain, motivate, evaluate and direct employees to ensure they receive adequate guidance and resources to accomplish established objectives.

• Ensure that all areas adhere to strict health code guidelines to maintain “A” status.

• Inspects table place settings, including table linen, décor, china, glass, silverware and condiments for correct placement by setup crew and to ensure that each element is clean, undamaged, and aesthetically pleasing.

• Sees that all scheduled functions take place on time and according to plan. All rooms are to be ready 30 minutes before the time on the BEO’s.

  •Walk floor with the Operations Manager 45 minutes prior to the event, with final floor plans approved by the Sales Manager.

• Responsible for having a complete working knowledge of all areas of catering, including menus and bar packages, food, beverage, coffee breaks, event setu,p and breakdown. 

• Responsible for knowing and having a complete working knowledge of the operations of a music venue that will include kitchen operations, production needs and talent integration for events,. 

• Serves as the liaison betweenthe Sales and Ops during the planning and execution of event. 

WHAT THIS PERSON WILL BRING

• Knowledge of food and beverage production and preparation techniques.

• Familiarity with effective food and beverage service techniques and sales strategies.

• Familiarity with the latest in food service and beverage service equipment.

• Knowledge of and previous experience with financial planning and analysis.

• Knowledge of and experience with operational planning and analysis.

• High school education is required, a Bachelor’s degree in hotel and restaurant management or a related field is preferred.

• Minimum of five years progressive managerial experience in the food and beverage industry required.

• Use all equipment associated with the position, including but not limited to computer keyboard.

• Review and comprehend all necessary documentation.

• Communicate effectively at all times, with guests as well as all levels of employees.

• Operate in a working environment that is subject to varying levels of crowds and noise, the severity of which depends upon customer volume.

• Observe and direct the actions of employees.

• Hire, motivate, and direct individuals with varying professional backgrounds.

• Must be able to work a flexible schedule, including weekends and holidays.

• Must adhere to all safety measures and policies.

THE PHYSICAL QUALIFICATIONS LISTED BELOW ARE GENERAL REQUIREMENTS FOR THIS POSITION. THE ACTUAL EXERTION LEVEL (AND FREQUENCY OF USE) CAN AND DOES FLUCTUATE DEPENDING ON THE INDIVIDUAL TASKS BEING PERFORMED.

PHYSICAL QUALIFICATIONS:

• Ability to move throughout the venue during the entire shift.

• Must have the endurance and ability to walk between 3 - 5 miles per shift to ensure adequate observation of assigned area.

• Must be able to lift and carry up to 35 lbs.

• Must be able to verbally communicate.

• Visual abilities needed for detailed paperwork and observation.

• Ability to bend, twist, stoop, climb and stand to perform normal job functions.

• Must be able to work in an environment with loud music and crowds for extended periods of time.

• Must be able to stand for entire shift.

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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