Fast Facts

Join LINQ's Customer Experience team as a Customer Support Specialist to provide exceptional technical support for LINQ Nutrition's product suite, ensuring K12 schools and districts achieve their goals.

Responsibilities: Provide technical support to customers, troubleshoot issues, create documentation, and contribute to training materials while building strong relationships with clients.

Skills: Experience in software support, strong communication, problem-solving skills, and familiarity with Microsoft products are essential; emotional intelligence and patience in stress situations are a plus.

Qualifications: A Bachelor's degree or equivalent experience in a related field, along with 3+ years in customer support; a background in K12 education or accounting is advantageous.

Location: This position is based in Austin, TX with minimal travel requirements (less than 15%).

Compensation: Not provided by employer. Typical compensation ranges for this position are between $50,000 - $70,000.

About The Team:

LINQ’s Customer Experience department is the heart and soul of our commitment to supporting k12 schools and districts. We’re not just here to answer questions, we’re here to build trust, solve problems, and ensure every customer feels empowered to succeed with our solutions. From onboarding, and training, to troubleshooting and beyond were the guides to help administrators and educators navigate their daily challenges. 

About The Role:

This position will be responsible for providing technical support to the full product suite for LINQ Nutrition. This position reports to the LINQ Connect Customer Support Manager. This position is a key member of our customer support team providing professional support to LINQ Nutrition customers. The right candidate will have experience in providing software support to school district associates, school staff, and/or student parents. A background in K12 education and/or accounting knowledge would be a plus. You will collaborate throughout our organization to deliver a great customer experience resolving customer issues.

What You’ll Be Doing: 

• Customer Support: Provide exceptional customer service through building rapport and relationships with our customer base. Always be professional, courteous, and respectful in every interaction.
• Problem Solving: Act as a consultant on all nutrition software products. Effectively troubleshoot and solve issues by utilizing all available tools and resources. This includes taking calls, emails, and chat sessions to ensure we are providing the best solutions to our clients. Document customer issues in Salesforce
• Training Documents: Contribute to creating training documentation for customers and internal use.
• Product Documentation: Document enhancement requests and software defects for our development team. Create a Salesforce ticket for each customer interaction.
• Self-Development: Maintain and increase comprehensive working knowledge of all LINQ Nutrition product lines through utilizing available training resources.

What We Are Looking For:       

• Discretion and independent judgement skills required
• Excellent verbal and written communication skills
• Excellent organizational skills and high attention to detail
• Solid background working with computers and Microsoft Product Suites
• Software support or technical support experience (SaaS environment)
• Friendly and professional demeanor with team experience
• Passion for effective problem-solving and/or experience in a customer support/service role
• Patience and emotional intelligence in high stress environments
• Commitment to adhere to schedules and deadlines
• Bachelor’s degree or equivalent experience in a related field 

What will Make You Stand Out:

• Excellent interpersonal, verbal and written communication skills
• Patience and emotional intelligence in high stress environments
• A healthy respect for instructions, policies and guidelines
• Enjoy working both independently and with a team
• Commitment to meet schedules and deadlines
• Education: Bachelor’s degree in a related field
• Experience: 3+ years of customer support experience

The Tech:   

• Confluence
• Salesforce
• Microsoft Office
• Slack
• Zoom

Travel Requirements:  

• Less than 15%