Assoc./Sr. Assoc./Manager - Product & Experience – Global Patient Success

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Organization Overview:

US Consumers experience a labyrinth of complexity in managing their healthcare – from time and cost finding the right therapy to a fragmented journey filled with unwelcome surprises. Yet as consumers, our patients expect personalized and seamless engagement like those they have in banking, retail, and travel. The bar has been raised even higher in healthcare as the pandemic drove reliance on digital solutions and new digital natives emerged. This has resulted in an increased level of investor funding for virtual care providers, alternative models for distribution, and integrated health / wellness solutions. However, solutions today focus on specific points in the patient journey, versus a holistic, end-to-end patient experience.

Given the degree of market fragmentation, evolving pharmacy landscape with increasing pressures from PBM margins, and buoyed by strong performance, Lilly is uniquely positioned to take the lead and provide this more holistic, end-to-end patient experience. With its first mover advantage, Lilly would strives to improve patient access to care, help reduce the cost of healthcare, and support patients in improving outcomes.

Position Description:

The Assoc./Sr. Assoc./Manager – Product & Experience within the Global Patient Success team plays a pivotal role in shaping and delivering best-in-class digital experiences for patients across global markets. This role is embedded within the Unified Experience platform ecosystem and is responsible for Conditions Care and Well-being, supporting a consumer’s holistic health journey.

Key Responsibilities

• Platform Experience Leadership: Lead initiatives that enhance the Condition, Care & Well-being platform, including expansion into new therapeutic areas across U.S. and OUS markets
• Content Strategy & Localization: Build and maintain a global framework for on-site content and patient journeys, ensuring localization capabilities for diverse markets
• Cross-Functional Collaboration: Partner with design, development, internal and external approval processes, LLY.com, and global development teams to integrate feedback and prioritize backlog
• Defining Requirements: Partner with design, development (including global), internal & external reviewers, LLY.com, etc. to define requirements, integrate feedback, and prioritize backlog items for platform evolution.
• User-Centered Design: Influence the design of unified digital experiences that reflect Lilly’s master brand strategy and elevate patient engagement across digital channels
• Operational Agility: Operate within agile teams to support business transformation, go-to-market strategies, and rapid response to competitive dynamics or patient needs.
• Pull-through and Launch readiness: Lead launch readiness and pull-through for affiliate

Basic Qualifications:

• Bachelors Degree
• Digital product management and/or digital design experience
• Digital media and/or digital advertising experience
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role.

Strong Preferences:

• Ability to lead cross-functional teams and manage complex projects with global impact.
• Deep understanding of patient needs and healthcare market dynamics.
• Strategic thinking, data-driven decision-making, and executional excellence.
• Familiarity with agile methodologies and digital platform operations
• Attention to detail and ability to manage multiple different timelines and releases
• Self-directed, strong project management prioritization skills

Additional Skills/Preferences:

• Pharmaceutical or digital healthcare experience/expertise
• Executional experience with content marketing or development
• Proactive problem identification and solution development
• Internal marketing materials approval process experience in a regulated environment
• Strong communication skills and ability to simplify complexity
• Strong decision-making skills and proven ability to influence others
• Experience working with agency and external partners

Additional Information:

Travel 10-20%

Location : Indianapolis, IN

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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