Customer Experience Manager
About Krea
At Krea, we are building next-generation AI creative tools. We’re dedicated to making AI intuitive and controllable for creatives - our mission is to build tools that empower human creativity, not replace it. We believe AI is a new medium that allows us to express ourselves through various formats - text, images, video, sound, and even 3D. We're building better, smarter, and more controllable tools to harness this medium.
We’ve raised over $83M and are backed by world-class Silicon Valley investors such as Andreesen Horowitz and Bain Capital. We care about creativity: our team includes musicians, designers, visual artists, and engineers.
This job
We’re looking for a Customer Experience Manager to be on the front lines of Krea’s user experience.
This role is remote-friendly, highly user-facing, and ideal for someone who enjoys working closely with creative communities and shaping how a product is experienced day to day.
Some stuff you’ll do:
Be the point of contact for users via email and Discord, providing fast, thoughtful, and empathetic support.
Actively engage in our Discord community: answering questions, clarifying product behavior, and helping users succeed.
Troubleshoot issues, reproduce bugs, and clearly communicate problems and patterns to the product and engineering teams.
Help define and improve support operations: workflows, internal docs, and tooling.
Help scale support intelligently through better processes, tooling, and (where appropriate) automation.
Example experience and skills we’re looking for
Experience in a user-facing support, community, or customer experience role for a B2C or prosumer product.
Experience managing or moderating online communities (especially Discord-based)
Strong written communication skills - clear, warm, and efficient.
Familiarity with support tools like Zendesk, Intercom, or similar.
User-first mindset: you care deeply about helping people succeed.
Highly organized and proactive; comfortable owning workflows and improving them over time.
Experience working at creative tooling, AI, or design-focused companies.
Big bonus: experience using Krea :)
What we offer
Openness to sponsoring international candidates (e.g., STEM OPT, OPT, H-1B, O-1, E-3).
Work alongside a world-class team building the future of AI creative tooling.
Significant scope and company-wide impact.
Competitive compensation (75th percentile of market) with meaningful equity.
Average salary estimate
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