Director of Commercial Operations & Logistics

At Kiva Sales & Service (KSS), we’re proud to be at the forefront of California's cannabis distribution industry. As the exclusive distributor for Kiva Confections and a carefully curated portfolio of premium cannabis brands, we ensure that dispensaries across the state have seamless access to the products their customers love. Founded on the principles of quality, reliability, and innovation, we provide unparalleled service through next-day deliveries, expert account management, merchandising support, and a robust logistics network. Every day, our team strives to elevate industry standards while empowering dispensaries to thrive in an ever-evolving market. Joining KSS means becoming part of a company that’s passionate about delivering excellence and driving sustainable growth in the cannabis space.

Job Summary

As the Director of Commercial Operations & Logistics you will work closely with the Warehouse Manager Southern California, Warehouse Manager Northern California and the Commercial Operations Team.  This role demands a results-driven, hands-on leader who can foster a positive team culture, enhance operational efficiency, and deliver an exceptional customer and delivery experience. You will be accountable for aligning operations with company goals, managing budgets, ensuring compliance, and driving continuous improvement initiatives across the organization.

• You like creating a positive and approachable team culture that is highly motivated and results focused
• Supporting all cross functional teams tied to Commercial Operations / Warehouse and Logistics
• Deliver increased efficiency while heightening our customer service and delivery experience
• Ensure the warehouse is organized, clean, and operating at peak performance.
• Manage the company fleet, inventory, and logistics systems
• Deliver tight accounting on all inventory
• Effectively communicate the needs of the divisions to the Leadership team through fact based presentations
• Manage budgets, deliver against company OKRs, and maintain tight inventory controls
• Develop the team in alignment with the company’s goals and initiatives.
• Serve as a resource and mentor, promoting both professional and emotional intelligence growth across the team

• Oversee the fully burdened P&L for commercial operations and warehouse functions, ensuring excellence in execution and operational alignment across teams
• Lead weekly meetings with Commercial Operations, Warehouse and Logistics teams
• Maintain a fast-moving, efficient, and accurate warehouse operation
• Identify operational challenges and proactively propose solutions
• Support the receiving process and collaborate with internal and external partners to foster a positive working environment
• Collaborate with Sales Director, Supplier Directors, Portfolio Managers and Education and Product team to minimize communication gaps
• Identify expired products promptly to ensure process compliance
• Plan and prepare for future growth and scaling opportunities
• Partner with Finance to resolve inquiries and track cost-saving initiatives
• Share progress on operational initiatives and supply chain risks in daily updates to Sr. Leadership
• Provide timely reports, analyses, and requested data to management
• Participate in and lead key projects, staffing appropriately for current and future initiatives

• Bachelor’s degree or equivalent relevant experience required
• Experience in fast-moving consumer goods industry or manufacturing knowledge are a plus
• Understands all aspects of warehouse operations, from receiving and storage to picking, packing, and shipping, and implements processes that ensure a highly organized, efficient workflow.
• Hands-on experience with ERP systems
• Embraces change with a positive mindset and thrives in dynamic, evolving environments
• Naturally curious and eager to understand how things work, asks "why" and "how" to drive continuous improvement
• Advanced proficiency in Microsoft Excel and PowerPoint for modeling, analysis, and reporting
• Proven ability to build and maintain effective internal and external business relationships
• Strong organizational navigation skills to triage issues and drive resolutions.
• Transparent, process-oriented, and solution-driven mindset
• Flexible and comfortable working in ambiguous, fast-paced, and evolving environments
• Analytical and data-driven approach to problem-solving
• Demonstrated ability to remain non-emotional and solution-focused under pressure.
• Self-motivated and capable of driving results independently and through teams.