Claims Adjuster

A winner of Best Places to Work in Insurance seven years in a row, Virtus is looking for innovative individuals to join our fast-paced, rapidly growing team headquartered in Overland Park, Kansas. Virtus is a next generation insurance consulting firm that focuses on middle market clients in a variety of lines of coverage. With locations in Kansas City, Memphis, Ft. Collins, Ft. Worth, and Austin, our team has a national scope and with a sophisticated client base that thrives on new ideas and our consultative approach. We're shaking up a tired insurance industry and creating something better: an experience that empowers our people to evolve, take smart risks, and face the future boldly.

The Claims Adjuster role presents an opportunity to join one of the fastest growing firms in the industry and play a significant role in shaping a team of consultants into an innovative group. The Claims Adjuster will oversee the handling and adjusting of property and liability claims that are submitted to Habitat Specialty's programs in accordance with Habitat's designated claims authority from Lloyd's. Responsible for claims intake, review, adjustment and/or referral to carrier or third-party administrator, as applicable, and steering the claim through the entire claim lifecycle.

The Ideal Candidate: 

• Lives the Virtus Core Values – brings their A game and a great attitude each day.

• Detail-oriented, service motivated, and accountable to working harmoniously and thoroughly with their team to achieve results

that are aligned with Virtus’ company goals.

• Recognizes this role is people facing; must have strong interpersonal skills, persuasive speaking, and a client service mindset.

• Presents complex information to groups of people in a clear manner – either in person or via technology.

• Has the ability to think outside of the box as needed while also working within a workflow structure. 

• Enjoys working in an empowered, entrepreneurial environment of innovation and creativity.

• Showcases their natural and specialized technical skills through drive, determination, and self-discipline. 

• Adjust Commercial Property contents and tenant caused damage claims files for the life of the claim.
• Determine covered insurance losses by studying provisions of a policy or certificate.
• Establish proof of loss by studying documentation and assembling additional information from outside sources.
• Document specific claims by completing and recording forms, reports, logs, and records.
• Analyze insurance claims and interview claimants to prevent fraud.
• Prepare reports by collecting, analyzing, and summarizing information in accordance with service level agreements and requirements with Lloyd's
• Resolve claims by approving or denying documentation, calculating benefits due, and determining compensation settlement as permitted by Coverholder Agreement.
• Ensure legal compliance by following company policies, procedures, and guidelines, as well as state and federal insurance regulations.
• Maintain quality customer service by following customer services practices and responding to customer inquiries in a timely and consistent fashion.
• Communicate with all claim stakeholders, including claimants, brokers, internal underwriting and client success team, carriers/syndicates, etc. 
• Assist with the completion of ad hoc projects as needed.
• Resolve claims fairly and timely abiding by all regulatory (DOI) mandates.
• Maintain all necessary claim licensing.
• Ensure legal compliance by following company policies, procedures, and guidelines, as well as state and federal insurance regulations.
• Other duties as assigned by the team and leadership.

• 2-5 years of property and casualty insurance claims and coverage experience. 
• Experience with Lloyd's policies is a plus.
• Subrogation experience Is a plus.
• Required to have active insurance adjusters license in the candidate's home state, Texas or Florida (or be willing to re-activate a prior license immediately upon hiring) as well as all states that require a license for claims adjusting.
• Position requires direct communication with clients; therefore, strong written, oral and presentation communication skills, with a commitment to impeccable client service are required; ability to adjust easily to working well with a variety of workstyles.
• Great, positive attitude and the ability to work independently under pressure.
• Ability to complete quality work and solve Insured/claimant Issues minimal supervision. 
• Ability to manage and analyze high volumes of complex information. 
• Advanced analytical and problem-solving skills. 
• Outstanding organizational skills and attention to detail.
• Willingness to grow and develop.
• Must have familiarity and good working knowledge of various Microsoft software applications (Excel), Agency Management Systems, and the ability to learn new software systems.
• Ability to be flexible, adaptable, and work in a team environment that is constantly evolving. 
• Ability to negotiate and utilize conflict management skills.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close and distance vision.

Travel:

Approximately 5-10%, dependent on client and team needs. 

Why Virtus? 

Virtus has a strong culture anchored by our Core Values: Better Tomorrow, Fearless Pursuit and One Virtus. This creates an environment of teamwork, excellence, and continuous improvement. Employees and their families enjoy great benefits including health/401(k)/dental/vision and unlimited PTO, among other progressive perks. 

Virtus is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees– so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds, and identities. Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the recruitment process. If you want to work for a company where who you are is valued and respected, we’d love to hear from you.

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