Marketing & CX Program Manager

Marketing & CX Program Manager

Job Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

The Kimberly-Clark Professional (KCP) CX & Marketing organization aims to be an innovative, “customer-first” thought leader and invaluable business partner to all industry end users and distributors by providing insights-driven solutions that meet unique needs. The team strives to exceed Channel and End User expectations with unparalleled thought leadership and innovative category technology, resulting in relevant solution bundles that maximize KCP's competitive advantage, share leadership, volume growth, and best-in-class partner status. Their Purpose is to unlock quantifiable growth through brand leadership for long-term market dominance. The Vision is to be a united team focused on customer needs, innovative marketing, and data-driven execution. They prioritize transparency, a customer-centric approach, data-driven decisions, and empathetic collaboration. Upholding values of integrity, curiosity, tenacity, agility, and inclusivity, the team is committed to continuous improvement and adapting to changes while celebrating diversity as a strength.

The Marketing & CX Program Manager plays a pivotal role in driving strategic outcomes across customer experience and marketing initiatives. This role leads cross-functional programs that translate insights into action, ensure disciplined execution, and deliver measurable impact aligned with business goals.

Reporting to the Associate Director of Marketing & CX Operations, this role ensures clarity, momentum, and progress across high-priority active initiatives by establishing and running best-practice program management standards and frameworks. The Program Manager partners Marketing/CX leaders to connect strategy to execution and ensure operational excellence.

In this role, you will:

Program Leadership & Execution Discipline

• Lead cross-functional program management for priority CX and marketing initiatives from planning through delivery.

• Define outcome-based KPIs upfront, track progress, and ensure benefits realization is reported back to leadership.

• Establish governance models, operating rhythms, and transparent reporting cadences.

• Manage dependencies, risks, and change management with discipline.

• Ensure initiatives are delivered on time, on budget, and achieve intended outcomes—not just outputs.

Operational Coordination & Enablement

• Monitor and document the status of all priority CX and marketing programs, providing regular updates to stakeholders and leadership.

• Identify and communicate project dependencies, blockers, and risks; proactively collaborate to resolve issues and maintain momentum.

• Facilitate recurring team meetings with clear agendas, action-oriented discussions, and follow-ups.

Stakeholder Engagement & Communication

• Build understanding, engagement, and commitment across teams to execute against program objectives.

• Provide timely and concise updates through dashboards, reports, and other communication tools.

• Partner with internal teams to ensure alignment with annual and three-year business plans.

Strategic Alignment & Outcome Delivery

• Translate strategic priorities into executable roadmaps for priority CX and marketing initiatives.

• Support the Marketing & CX function in prioritizing initiatives and maintaining visibility into progress and impact.

• Ensure alignment to Digital Transformation and other cross-functional priorities for KCP North America.

• Ensure cross-functional teams are aligned and accountable for delivering experience and marketing improvements.

Executive Communication & Strategic Visibility

• Deliver clear, concise, and compelling updates to executive stakeholders—highlighting progress, risks, and strategic impact of CX and marketing initiatives.

• Tailor communications to align with leadership priorities and ensure visibility into program outcomes and value realization.

Team Engagement & Recognition

• Foster a culture of momentum and celebration by actively communicating wins, milestones, and contributions across execution teams.

• Use storytelling, dashboards, and team forums to reinforce progress, build morale, and sustain engagement throughout program lifecycles.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

Required:

• Bachelor’s degree in Business, Communications, Marketing, or Technology/IT; MBA preferred.

• 7+ years of experience in program or project management within large, complex organizations.

• Proven success in leading cross-functional initiatives and driving change.

• Strong communication, facilitation, and stakeholder management skills.

• Experience with agile methodologies and program governance frameworks.

• High comfort level with Microsoft Office tools (Word, Excel, PowerPoint).

Preferred:

• Experience in customer experience, marketing, service, or related fields.

• Familiarity with CX measurement, journey management, and marketing analytics.

• Exposure to program portfolio management and enterprise-level reporting tools.

Total Benefits

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.
 

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. 

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. 

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check. 

Veterans and members of the Reserve and Guard are highly encouraged to apply.

Kimberly-Clark will support in-country relocation for the chosen candidate for the role. The benefits provided will be per the terms of Kimberly-Clark’s applicable mobility policies. The benefits/policy provided will be decided at Kimberly-Clark’s sole discretion.

#LI-Hybrid

Grade 9/P3 - grade level and / or compensation may vary based on location/country

Salary Range: 105,740 – 130,620 USD

At Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only.

Primary Location

Roswell Building 300

Additional Locations

Chicago Commercial Center

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time