Remedy/Helix Software Developer

• Maintain and enhance IT Service Management infrastructure while ensuring optimal system performance and user satisfaction
• Perform application development utilizing the BMC Remedy/Helix/ITSM platform
• Administer and maintain baseline, overlaid, and custom applications
• Plan, test, and implement system upgrades to ensure platform currency and stability
• Maintain and optimize Remedy Change Management, Release Management, Problem Management, and Task Management modules
• Ensure process workflows align with organizational requirements and industry best practices
• Administer application data on a daily basis
• Process queries and generate reports as requested by end users
• Interface directly with customers to troubleshoot issues and provide technical resolution
• Work closely with cross-functional team members to ensure cross-platform module compatibility and standardization
• Maintain comprehensive knowledge of all Remedy systems, integrations, and modules to provide backup support for team members
• De-conflict competing requests and requirements to ensure optimal resource allocation
• Establish, maintain, and follow documented processes and procedures
• Ensure compliance with established protocols and continuous improvement initiatives
• Demonstrate excellent problem-solving and analytical skills
• Utilize strong communication and customer service abilities
• Work collaboratively in a team environment
• Adapt to new situations
• Work late night maintenance windows to support patching as needed
• Work independently with minimal supervision, with a high level of accuracy and attention to detail
• Other duties as assigned

Education/Training: 

• Bachelor's degree in a related field preferred
• Must have, or obtain within 90 days of start, a current DoD 8570 IAT Level II certification (ex: Security+)

Experience:

• 5+ years of directly related software developer experience
• Proven experience with the BMC Remedy/Helix ITSM platform
• Strong understanding of ITIL processes and frameworks
• Experience with system administration and application development within Remedy/Helix
• Willing, and able, to work late-night maintenance windows to support patching and system updates

Security:

• Must be a US citizen

• Candidate must be in possession of a minimum DoD issued Secret Clearance

Physical Requirements:

• Able to occasionally reach with hands and arms
• Prolonged periods of computer screen use, while sitting or standing at a desk
• Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)
• Able to safely lift and carry up to 20 pounds at a time

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

Salary: $105,000 - 120,000

Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.