Problem Management Jobs

ServiceNow is hiring a Major Incident Manager to own and drive resolution of critical customer-impacting outages, coordinating engineers and stakeholders while delivering clear executive and customer communications.

Experienced ITSM-focused Senior Project Manager needed to lead complex enterprise projects, coordinate vendors and stakeholders, and deliver business-driven technical solutions.

Serve as a Strategy Leadership Program Fellow at the College Board to develop strategic problem-solving skills and help lead cross-divisional initiatives that expand educational opportunity.

Foxen, an innovative insurtech in Columbus, seeks a bilingual (Spanish/English) Resident Support Specialist to deliver friendly, efficient resident support across phone, email, and chat while helping improve operational processes.

An entry-level role designed to develop future leaders by providing hands-on experience in brand management, operations, and client-facing projects at a growing Houston marketing agency.

Support our fast-growing e-commerce startup by delivering empathetic, accurate customer service and off-hours operational support to ensure timely order fulfillment and smooth operations.

Property Soar seeks a proactive Leadership Development Associate in Austin to support operations, participate in leadership training, and drive process improvements while learning from experienced leaders.

Captura Hall is hiring a Customer Service Officer in Tampa to provide responsive client support and help ensure exceptional event experiences.

Support Wawa's IT team as a Technology Service Delivery & Operations Intern focusing on ServiceNow-based ITSM, asset reconciliation, and Datadog monitoring during a summer internship.

Lumina Agency seeks a Customer Service Specialist in Albany, NY to manage client communications, process orders, and ensure timely, professional service delivery.

Link Solutions seeks a cleared Service Desk Incident Manager in Adelphi, MD to manage incident response, ticket workflows, and service delivery for DoD IT operations.

Support Homebound clients throughout their build journey as a Customer Experience Associate, coordinating communication, managing expectations, and advocating for clients across internal teams.

Experienced IT support leader needed to manage onsite, global deskside operations and ensure SLA-driven, high-quality service delivery for a major U.S. client.

ServiceNow is hiring a Manager to lead the Go-To-Market Functional Lead team, driving GTM system health, AI-driven automation, and faster resolution of sales support issues.

Capgemini seeks an experienced IT Change Management Specialist to lead risk assessments and ensure safe execution of IT changes for a major U.S. insurance client.

Capgemini seeks an IT Service Integrator to harmonize ITSM delivery across multiple providers for a major U.S. insurer, ensuring integrated processes, clear ownership, and measurable service performance.

North 40 Outfitters is hiring a full-time Customer Service Representative in Great Falls, MT to deliver exceptional phone, email and social media support and help resolve online order issues while representing the brand's customer-first values.

Manage design, implementation, and evaluation of Targeted Prevention and Problem Solving programs at HSH to strengthen the Homelessness Response System and reduce racial disparities in homelessness.

Lead ITIL governance and service management transformation to improve service quality, compliance, and efficiency for a large health plan organization.

Peraton is hiring a remote Incident Management Coordinator to lead 24/7 incident response, manage major incidents, and drive service restoration and post-incident improvements.

Visa is hiring a Problem Analyst in Ashburn, VA to lead Major Problem Reviews, perform root-cause analysis, and govern Problem Management processes across the enterprise using ServiceNow.

Experienced IT operations leader needed to oversee ServiceNow product engineering, global service desk, application support, and ITSM to scale reliable, automated enterprise services.

Experienced Service Desk Manager needed to lead Level 1 support, manage escalations, and improve service delivery for a federal customer at the Stennis Data Center in Gulfport, MS.

Lead day-to-day support operations and incident/change processes to improve the end-user experience across Data Platforms, IT systems infrastructure, and endpoints for a large enterprise.

Chats Cloud Cover is hiring a detail-oriented Client Service Associate to serve as the main client contact from our Culver City office and help drive exceptional service delivery.

RBC seeks an Associate Director to lead Rates & Credit front-office production support, ensuring operational stability and high-touch service to Fixed Income trading desks.

Peraton is hiring a remote Incident Communications Management Coordinator to lead major-incident communications and coordinate 24/7 incident response for mission-critical applications and infrastructure.

Support new payroll clients as the primary post-sale contact, ensuring accurate account builds, smooth initial payrolls, and an excellent client experience.

Experienced service delivery leader needed to manage escalations, SLAs, and client relationships for FIS Core Banking operations while driving continuous improvement and client satisfaction.

A hands-on Leadership Development Associate role at Property Soar in Charlotte, designed for a motivated early-career professional to support operations and grow into leadership through mentorship and cross-functional exposure.

A hands-on PMO Internship supporting executive-led, cross-functional projects and data-driven decision making at a growing sports tech company.