IT Executive Service Support Specialist

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring an IT Executive Service Support Specialist to support the USAID. The objective of this engagement is to support the USAID Office of the Chief Information Officer (M/CIO) to provide high-quality, responsive IT support to USAID executive leadership and senior staff by ensuring seamless operation of mission-critical technologies.

Responsibilities:

• Rapidly respond to executive IT support requests, resolving incidents or escalating them to appropriate teams when necessary.
• Provide on-site and remote IT support to Agency executives, including troubleshooting hardware, software, network, and mobile device issues in real time.
• Ensure seamless setup and operation of devices (laptops, tablets, smartphones), audio-visual equipment, and video conferencing systems for meetings.
• Perform device configuration, software installation, updates, and account setup for senior users, ensuring all security and policy requirements are met.
• Support mobile and remote connectivity, including VPN access, secure communications, and troubleshooting connectivity issues.
• Maintain accurate documentation of support activities, configurations, and user preferences to ensure consistent and personalized service.
• Provide tailored one-on-one user training for executives on IT systems, tools, and best practices, as needed.
• Maintain a high level of awareness of USAID’s IT environment, services, and cybersecurity protocols to ensure compliance and continuity of support.

Deliverables:

• Monthly Incident Response Report
• Updated Executive IT Support Documentation: Maintain and update quick reference guides and SOPs tailored to executive use cases.

Location: Hybrid in Washington, DC. Flexibility to be on site as needed.

• Minimum of seven (7+) years of hands-on IT support experience, with at least three (3) years supporting VIPs, executives, or senior government officials.
• Proven expertise in troubleshooting Windows and macOS environments, Microsoft 365 suite, secure remote access (VPN, VDI), and mobile device management (iOS and Android)
• Experience with secure video conferencing tools and AV setup, including Google Meet, Teams, Zoom, and WebEx
• Ability to work independently and maintain professionalism in high-pressure, confidential settings.
• Excellent interpersonal and communication skills, with the ability to explain technical issues in a clear, user-friendly manner.

Clearance:

• U.S. Citizenship
• Willingness and ability to obtain security clearance

Other Requirements:

• Support may be needed outside core hours.
• Telework based on office staffing

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].