Service Field Engineer

We firmly believe that our employees drive the success of the company! With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. We are looking for The Right One to join our team!

What's In It For You?

• Competitive Salary with Bonus Opportunities

• Paid Time Off

• Comprehensive Medical, Dental and Vision Benefits (Low Premiums!)

• Flexible Spending and Health Savings Accounts

• 14 Paid Company Holidays

• 401(k) with Company Contribution

• Educational Tuition Reimbursement

Summary

The Service Field Engineer position must have an Automotive Industry experience as this is a key liaison between Toyota Group related Companies and Distributors in the Caribbean Islands / Latin America as Regional Headquarter for (24) Territories.

• Requires Automotive Industry experience to effectively oversee distributor service operations and provide strategic recommendations for continuous improvement.
• Monitor and follow up monthly Service KPI’s per distributor to assure targets are achieved (CPU’s, BPU’s, FIR (Fix it right), FCRt - CRt (Customer Retention rate), VIN CRt, NPS, CPS, BPS, WLR, GP, SAR (Service Absorption rate), TE (Tech’s efficiency), among others.
• Lead, prepare and coordinate Service Conferences (CRU) and especial events.
• Responsible to prepare and follow up action plan for each distributor providing countermeasures to improve their operations.
• Develop effective relationship with Distributors (Top Management, General Manager, Service Manager, Parts Manager, Customers relation Manager) to assure effective Customers relations that result in positive Customer Satisfaction.
• Visit Distributors and their customers to identify possible areas of improvement and create effective Kaizen activities.
• Prepare KPI reports and business trip reports and present them to management.
• Prepare presentations and present it to Distributors and upper management.
• Perform profitability analysis, reviews, and consultation with Distributors management to help dealers drive increased revenue and profits.
• Achieve assigned service sales objectives. (HINO and Forklifts)
• Support / implement / follow up Safety related Special Service Campaigns like Takata.
• Responsible to coordinate and support Distributor Budget preparation (including assumptions, UIO, marketing plan, sales per CPUS).

EDUCATION and/or EXPERIENCE

Bachelor's Degree in a related business field.

3–6 years of experience in related field.

Available to travel 60%

Spanish Speaking and French Speaking a plus

QUALIFICATIONS

Automotive Experience is a must.

COMPUTER SKILLS

Must be proficient in Word, Excel, PowerPoint, Outlook, and internet search engines.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos in English and Spanish. Must have excellent communication skills and writing ability to communicate with customers, vendors and sales staff.

Flexible Work Arrangement

Consistent with the Company’s Flexible Work Arrangement* policy, an essential function of an on-site/office-based position requires an employee to perform a regular portion of their duties at a Company facility. In person collaboration is a critical component of your job and vitally important to innovation, all of which can only be accomplished working on site.  Working in this manner is consistent with the Company’s philosophy of “kaizen,” as well as facilitates important team interactions, enhances learning and development, and supports relationship building. These functions are critical to our business operations and consistent with the Company’s value of “genchi, genbutsu, genjitsu” to see and understand where work is done.

If your role is as a member of management, you will use in person work time to train, develop and motivate employees. Further, through observation and assessment of processes, you will identify opportunities to enhance employee effectiveness and productivity. 

*A flexible work arrangement is dependent on the nature, scope, essential job functions, requirements, and location of the position.

Our company is proud to be an equal opportunity employer! It is the policy and commitment of the company to maintain a work environment that provides equal employment opportunity (EEO) for all its employees and applicants. We are committed to providing equal employment opportunities without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital/domestic partner status, veteran status, disability, genetic information or any other applicable lawfully protected basis. This policy applies to all terms and conditions of employment.

We seek to employ individuals qualified for a position by virtue of job-related educational standards, training, experience, and personal qualifications.