Customer Escalation Manager Jobs

Lead a client-facing team at a benefits administration firm to manage high-volume accounts, resolve escalations, and drive retention through process improvement and strong client partnerships.

Customer-Centric

Mission Driven

Inclusive & Diverse

Rise from Within

Diversity of Opinions

Work/Life Harmony

Growth & Learning

Transparent & Candid

Medical Insurance

Paid Time-Off

Maternity Leave

Mental Health Resources

Equity

Child Care stipend

Paternity Leave

WFH Reimbursements

Flex-Friendly

Dental Insurance

Vision Insurance

Life insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401K Matching

Military leave

Lead NVIDIA's Data Center Quality and Sustaining efforts, coordinating OEM/ODM partnerships and managing high-profile customer escalations to ensure top-tier system reliability and customer satisfaction.

Dental Insurance

Disability Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Vision Insurance

Performance Bonus

Family Medical Leave

Paid Holidays

GoodLeap is hiring a bilingual Client Support Manager in Roseville to serve as the primary installer partner contact, resolve escalations, and use data-driven insights to improve customer experience.

MaverickRE is seeking a Client Success Manager to provide white-glove support, onboarding, and growth-focused consulting for high-value real estate clients using Ylopo's platform.

Lead high-visibility, cross-functional efforts at Palo Alto Networks as an Escalation Manager, driving resolution and continuous improvement for customers' critical security issues.

Lead and scale Clay's product support team to deliver exceptional customer experiences, optimize support operations, and drive product improvements through customer insights.

Workday’s HiredScore team is hiring a Senior Delivery Manager to lead implementation delivery, manage escalations, and drive high-quality SaaS rollouts for enterprise clients.

Q2 is hiring an Escalation Manager to lead resolution of high-priority customer incidents and coordinate cross-functional teams for its digital banking platform.

Lead a small remote support team for SalesCloser.ai to improve customer experience, reduce churn, and tie support insights to product and revenue outcomes.

Lead and scale Humata Health’s technical support function to enforce SLAs, optimize ticketing and escalation flows, and implement AI-first support tools for B2B healthcare customers.

Bela Brand Bat is hiring a Customer Support Manager to lead the support team, optimize client experience, and drive performance through metrics and training.

Lead and develop TerrAscend’s Digital and E‑commerce support team to ensure fast, accurate resolution of customer and internal escalations while building scalable support processes.

Lead onboarding, training, and growth for HONK’s strategic customers as a remote Client Success Manager focused on delivering measurable product value and scalable solutions.

Lead and mentor cross-functional engineering teams to deliver HiredScore SaaS implementations and manage complex client escalations for enterprise customers at Workday.

Material Security is hiring a Senior Technical Customer Success Manager to accelerate adoption, reduce churn, and serve as the technical champion for enterprise customers in a remote-first security SaaS company based in San Francisco.

Dental Insurance

Flexible Spending Account (FSA)

Vision Insurance

Mighty Networks is hiring a Customer Success Advocate to support and guide Mighty Pro creators with empathetic written and verbal support while advocating for users across product and engineering teams.

Manage and coach the customer support team at a growing Washington, DC manufacturing firm to deliver timely, high-quality service and improve retention.

Global Payments is seeking a Relationship Manager to serve as the primary client contact for post-sales support, drive operational excellence, and identify growth opportunities across a portfolio of merchant and partner accounts.

ServiceNow is hiring a Senior Account Escalation Manager to lead critical account recoveries by driving get-well plans, coordinating technical and business stakeholders, and restoring customer satisfaction.

Eve seeks an experienced Team Lead, Customer Success Manager to coach junior CSMs, manage a portfolio of law-firm accounts, and drive retention and expansion for its AI-powered legal platform.