Contact Center Analytics Jobs

Lead the evolution of BILL’s contact center QA program into a scalable, data-driven function that raises agent performance and customer experience across internal and BPO teams.

Lead workforce performance, financial forecasting, and vendor strategy for Walmart’s CES organization to drive operational excellence and cost-effective, scalable customer care.

Seasonal remote Workforce Management Analyst Assistant supporting Duluth Trading Company's contact center operations with scheduling, Genesys monitoring, and reporting to optimize agent utilization and customer experience.

Lead and scale Inspiration Mobility’s Driver Contact Center and support operations to deliver a seamless, data-driven support experience for fleet drivers across our EV services.

Smarsh is hiring a technically adept Sales Engineer to support B2B SaaS sales by designing compliant solutions, delivering product demos, and guiding customers through POCs and implementations.

Quiq is seeking a data-driven Senior Customer Success Analyst to develop enterprise reporting, translate complex customer data into actionable insights, and drive analytics feature improvements across product and engineering.

Lead Emory Healthcare’s Contact Center Workforce Management team in driving strategic staffing, forecasting, and operational improvements to deliver exceptional patient service.

BambooHR is seeking a remote Data Analyst to drive operational excellence in contact center management through insightful data analysis and robust pipeline development.

Lead the management and strategic evolution of Medline’s Contact Center technology to drive exceptional customer experiences and operational excellence.