Contact Center Analytics Jobs

Lead the design and delivery of LivePerson's next-generation Conversational AI platform as Principal Engineer, AI Architect, driving architecture, tooling, and production-grade generative AI deployments.

Lead the Workforce Management team to design and maintain accurate forecasting models, manage staffing and routing strategies, and ensure operational efficiency for Comcast Business’ contact operations.

Lead People Operations, People Technology, Analytics, and innovation at WelbeHealth to modernize the employee experience, drive data-informed decisions, and scale operations for continued market growth.

Lead product strategy and execution for CenterWell Pharmacy’s contact-center outreach products to drive customer-centric outcomes and operational efficiency across the enterprise.

The Coca-Cola Company is hiring a Manager, Client Services to lead a 20+ member Customer Engagement team in Atlanta and drive customer experience transformation through innovation and data-driven strategies.

Lead Fiserv’s Hagerstown customer service organization to improve client experience, implement call-center technologies, and drive operational controls and process automation.

Experienced contact-center Program Manager needed to lead program operations, client partnerships, workforce management and performance analytics for a remote, results-driven environment.

Lead frontline performance for a high-volume inbound virtual contact center at a capital-backed insurtech, driving coaching, analytics and operational improvements to hit ambitious growth goals.

Delta Dental is hiring a Supervisor, Workforce Management to lead forecasting, scheduling and WFM operations for contact center and claims functions in a remote role based near Farmington Hills, MI.

Abercrombie & Fitch Co. is hiring an Assistant Analyst to manage intraday customer care operations and workforce optimization from its Columbus Global Home Office.

Drive intraday contact center performance and workforce optimization for Abercrombie & Fitch Co. by using real-time analytics, WFM processes, and automation monitoring to meet service and CSAT goals.

Ferguson is seeking a detail-oriented Workforce Management Real-Time Coordinator to monitor intraday contact volumes, optimize staffing, and drive real-time decisions for a fully remote contact center role.

Lead and scale frontline contact center performance for Jerry.ai by managing team leads, driving data-informed coaching, and optimizing workflows across sales and service.

Jerry.ai is seeking a Senior Manager, Customer Operations to lead a virtual inbound contact center, boosting frontline performance through coaching, data-driven operations, and process optimization.

Porter is hiring a data-driven Call Center Director to scale and optimize internal and outsourced contact center operations and improve member outcomes in a fast-paced health tech environment.

Mission Driven

Collaboration over Competition

Inclusive & Diverse

Growth & Learning

Maternity Leave

Paternity Leave

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Life insurance

Disability Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401K Matching

Paid Time-Off

Lead the strategy and delivery of automated training and coaching capabilities in Airbnb’s customer support platform to improve agent performance and scale global support.

Lead and optimize an onshore contact center team at Jerry.ai to drive consistent sales and service performance through data-driven coaching, process improvements, and cross-functional collaboration.